Houa Lor Email & Phone Number

Roseville, Mn

• Interview candidates for Healthcare and Office Specialist Training Program • Train participants on soft skills (i.e. team work, effective communication, conflict management, interview skills)• Work one-on-one with participants and employer partners to find employment• Conduct participant retention for 12 months

• Evaluate organizational needs and document changes to department procedures• Conduct internal audits in compliance to ISO 9001 Quality Management• Collaborate with departments to develop training programs, corrective and preventive action plans• Performs entry-level analyst work, including reviewing, analyzing, and evaluating basic business systems, processes, data, and user needs• Provides references for users by developing and maintaining documentation, providing support, and training for basic processes• Ensure awareness of QMS requirements throughout the organization.• Oversee the documentation of activities to show evidence of compliance with requirements of applicable customers, registrars and regulatory agencies such as ISO• Implement continuous improvement programs using problem analysis and resolution skills• Plan, recommend and facilitate QMS related training throughout the organization

Twin Cities

• Responsible for a 25% average ACT increase in cohort since first test• Responsible for 100% student attendance at ACT• Develops and prepares Princeton Review curriculum for after school sessions• Work closely to proctor ACT; educate and coach 40 students through practice ACT• Build student and parent relationships to ensure college admission success• Conduct interviews and screen more than 130 student applications

Regions Hospital Operating Room

• Learned medical terminologies and procedures• Worked with a team to prepare medical supplies for an average of 70 surgeries daily• Received, stored, issued, and inventoried hospital supplies and linen• Delivered requested products or instrumentations to Operating Rooms and Surgical Staff

College Possible

• Advocated for student voice in quarterly meetings• Provided the board with network connections and potential donors• Approved program expansion and growth

Student Financial Services

• Advised students and parents on general enrollment process • Ambassador to the college and students• Assisted with preparation of outgoing financial information to students• Completed daily data entry, financial statement analysis, and accounts receivable transactions

Augsburg College

• Managed organizational budget and allocated $250,000 student fee dollars to student organizations• Led 5 subcommittees in Student Government• Advocated and communicated student concerns to school administration• Built campus wide relationships with faculty, staff, and students

Augsburg Asian Student Association

• Responsible for Student Organization of the Year Award• Successfully coordinated 7 leadership events throughout the year with leadership team for a group of 100+ students • Learned and implemented governance within the leadership team• Conducted presentations on a regular bases to a large audience including staff, faculty and students.

Augsburg College Residential Life

• Organized 6 programs each quarter for first year residences• Managed 45 freshmen students• Established relationships with the residences and hall directors to ensure the best first year experience for residents• Resolved roommate conflicts and concerns

Materials Management

• Provided customer satisfaction by ensuring the highest level of professionalism and order accuracy• Maintained record, received and issued hundreds of hospital supplies to various departments throughout the hospital on any given day• Responded to high-pressured, fast-paced work environment and hospital emergencies