Houa V. Email & Phone Number

• Led creative strategy and directed design as the creative director, managing visual identity and user experience efforts from concept to implementation, aligning with client business objectives and branding.
• Designed and customized more than 2 Shopify stores, incorporating plugins and enhancing user experience, resulting in a 10% increase in website traffic.
• Managed ongoing maintenance and updates for 2 Shopify client stores, including new product uploads,content modifications, and functionality enhancements.

• Led the design, development, and successful launch of email campaigns, resulting in a notable 30% increase in open rates.
• Implemented regular changes and updates to the website, contributing to a significant 20% boost in website traffic.
• Managed inventory lists and ensured timely updates to products on Shopify and within the internal business.

Charlotte, NC, US

• Provided specialized technical resolution to new construction issues, remote systemdownloading and activation.
• Professionally handled internal and external inquiries which included, but is not limited to: company policies and procedures, customer contracts, and system operation and maintenance.
• Enacted alarm system best practices to ensure systems were operational and up-to-date.

Charlotte, NC, US

Selected as one of twelve students to join GAP—a competitive program for high performing college graduates looking to begin a career in tech. GAP candidates learn Full-Stack Web Development in a cohort environment that includes peer programming, project based work, and regular code challenges and assessments.

US

• Designed various marketing and promotional collateral used to drive sales and marketing effortsutilizing Adobe Photoshop and Canva.
• Redesigned website within brand standards to increase traffic, surge user engagement, and generate high-quality leads for the consulting team resulting in 10% increase in traffic.
• Lead website launch in initial stages by brokering contractual services with freelancers and internalteam.

• Successfully designed a graphic identity that reflected the company's values and mission.
• Researched and established a working platform for SEAC by collaborating and educating youth oncivic engagement, and community.
• Served as the liaison between different departments by effectively communicating updates andchanges.