Houa V. Email & Phone Number

• Led creative strategy and directed design as the creative director, managing visual identity and user experience efforts from concept to implementation, aligning with client business objectives and branding.• Designed and customized more than 2 Shopify stores, incorporating plugins and enhancing user experience, resulting in a 10% increase in website traffic.• Managed ongoing maintenance and updates for 2 Shopify client stores, including new product uploads,content modifications, and functionality enhancements.

• Led the design, development, and successful launch of email campaigns, resulting in a notable 30% increase in open rates.• Implemented regular changes and updates to the website, contributing to a significant 20% boost in website traffic.• Managed inventory lists and ensured timely updates to products on Shopify and within the internal business.

Charlotte, Nc, Us

• Provided specialized technical resolution to new construction issues, remote systemdownloading and activation.• Professionally handled internal and external inquiries which included, but is not limited to: company policies and procedures, customer contracts, and system operation and maintenance.• Enacted alarm system best practices to ensure systems were operational and up-to-date.

Charlotte, Nc, Us

Selected as one of twelve students to join GAP—a competitive program for high performing college graduates looking to begin a career in tech. GAP candidates learn Full-Stack Web Development in a cohort environment that includes peer programming, project based work, and regular code challenges and assessments.

Us

• Designed various marketing and promotional collateral used to drive sales and marketing effortsutilizing Adobe Photoshop and Canva.• Redesigned website within brand standards to increase traffic, surge user engagement, and generate high-quality leads for the consulting team resulting in 10% increase in traffic.• Lead website launch in initial stages by brokering contractual services with freelancers and internalteam.

• Successfully designed a graphic identity that reflected the company's values and mission.• Researched and established a working platform for SEAC by collaborating and educating youth oncivic engagement, and community.• Served as the liaison between different departments by effectively communicating updates andchanges.