Chris Houlden Email & Phone Number

Newark-on-Trent, GB

Nottingham, England, United Kingdom

Grantham, England, United Kingdom

• Main Responsibilities
• Focused on customer and solving their needs.
• Ensure accurate understanding of customer needs by assessing andanalysing feedback.
• Defining product vision across multiple feature teams.
• Owning product roadmap and prioritisation.
• Liaising with Product Management to prioritise product backlogaccording to business value and ROI.

Grantham, Lincolnshire, United Kingdom

• Main Responsibilities
• Working with business customers and key stakeholders to elicit, analyse, refine and document their requirements for new development opportunities and changes
• Assessing the impact of business requests on existing systems and processes
• Mapping complex business processes (where a lack of documented process hinders business analysis process)
• Production of dynamic prototypes for senior management, to demonstrate the value of the products we are able to develop.
• Representing the customer (acting as a customer proxy) in support of IT teams/Systems Analysts throughout the project lifecycle

Long Bennington, Lincolnshire, United Kingdom

• I was responsible for all Operational CRM queries for Payplan Debt Management Ltd, one of the main aspects of my role was to differentiate between system failures, process failures and training requirements. I would.
• Recording and analysing operational CRM failures
• Successfully defining root causes
• Reviewing and documenting internal operational processes
• Identifying technical improvements and solutions
• Identifying training requirements

Long Bennington, Lincolnshire, United Kingdom

• I was employed as a case officer in Payplan’s debt management client supports call centre. I successfully managed a caseload of approximately 1000 clients, ensuring clients maintained regular payments whilst also.
• Consumer case management
• Maintaining consumer arrangements
• Answering inbound consumer calls
• Negotiating with consumer creditors

Grantham, Lincolnshire, United Kingdom

• I was employed to work on the upholstery department where I assisted with sales of household furniture. I diligently split my time between the sales floor and the customer service department, where i recorded and.
• Maintaining high level of product knowledge to maximise sales opportunities
• Increasing departmental sales
• Identifying, recording, and defining customer complaints
• Negotiating with supplier on manufacturing defects
• Pro-actively managing supplier returns

Education record

Education record