Tim House Email & Phone Number

Tampa/St. Petersburg, Florida Area

• Cornerstone for escalating desktop issues
• Plan and implement desktop upgrades, maintenance fixes, and vendor-supplied patches.
• Monitor and test system performance and provide performance statistics and reports.
• Manage enterprise active directory services and supporting desktop infrastructure.
• Maintains employee user accounts and Office 365 mailboxes
• Use MS Group Policies and other software tools to enable and enforce hardened secure images for desktop devices

Tampa/St. Petersburg, Florida Area

• Major Job duties and Responsibilities:
• Provide technical support to all call centers, technicians, all FL. Frontier properties, all management, designers, marketing and sales departments, suppliers, engineers, and other team members throughout the product.
• Use Remedy for ticketing purposes
• Use SCCM - System Center Configuration Manager to deploy software (including Windows 7 and 10), protect data, monitor health, and enforce compliance across all devices
• Hardware break/fix
• Assist with providing 24x7x365 maintenance and monitoring of our networks, applications, and systems. Monitoring the core network, systems, and jobs and reacting to alarms/events generated

Tampa/St. Petersburg, Florida Area

• Major Job duties and Responsibilities:
• Hands & Feet + Remote Desk Side Support
• Hardware break/fix
• IMAC services
• Dispatch support
• Workstation refresh

Tampa

• Work with customers to successfully connect FTP, NDM and MQ Series to DTCC's.
• Work with customers to successfully send data to DATATRAK & receive data from AUTOROUTE.
• Assist customers with production issues both connectivity & data.
• Answer questions regarding data elements in numerous record layouts
• Support customer testing. Copy Production data to test and act as counterparty by entering data via online functions. Also, play Network Administrator role for Test System Entitlements, at DTCC & with clients.
• Technical contact to establish connectivity and entitlements for new products and services.

Trinity, FL

• Provide support for Warranty companies, Staples & Office Depot, CDW, Dell, Microsoft, Promethean, Sony and Toshiba
• Conduct basic diagnoses of hardware/ software to troubleshoot connectivity problems.
• Problem analysis to identify and resolve hardware, software, and system issues for clients
• Provide support remotely as well as at the customer's location
• Develop and maintain system specification and technical documentation
• Manage Active Directory for field personnel including User Account Provisioning and Granting Permissions

Oldsmar, FL

• Primary Support for all (27) Field City Offices from Seattle to Miami & Hartford to LA
• Completed all office setups, moves, and all the upgrades
• Work with Sprint, Verizon, BrightHouse, Comcast, MCI WorldComm, Nextira and various local telcos to verify telecommunications as well as network connectivity in all the City Offices.
• Primary support for all remote office networks.
• Primary Support for all Field Personnel (3000+) equipment and connectivity includes setup and support of all desktops, laptops and network equipment.
• Primary Xerox support for all network printers local and in all field offices

Oldsmar, FL

• Strong knowledge of server hardware configurations including Raid configurations
• Experienced with Windows 2000/2003 Server installation, administration and troubleshooting.
• Exchange 2000-2003 email, SMTP routing, Anti-virus Gateway and Anti-Spam and Symantec Backup Exec, hands-on experience.
• Primary contact person for resolution of all hardware and all software issues including all home grown applications, and all connectivity, wired and wireless, Sprint, and BlackBerry and VPN.
• Use Norton Ghost to create images for laptops and desktops.
• Use McAfee enterprise server to update and maintain virus free enterprise, & Norton’s antivirus experienced

Oldsmar, FL

• Strong knowledge of server hardware configurations including Raid configurations
• Experienced with Windows 2000/2003 Server installation, administration and troubleshooting.
• Exchange 2000-2003 email, SMTP routing, Anti-virus Gateway and Anti-Spam experience
• Knowledge and experience with Symantec Backup Exec, hands-on experience using the backup and recovery processes.
• Primary contact person for resolution of all hardware and all software issues including all home grown applications. This includes but is not limited to Microsoft Windows, 95, 98, 2000, NT, 2003, XP, Vista and Windows.
• Use Norton Ghost to create images for laptops and desktops, constantly updating images and maintain inventory of Y2K and WinXP images.

Dunedin, FL

• Responsible for the day-to-day activities of the departmental equipment. Implement and maintain over 100 PC’s, and LAN environment, data interchange with subsidiaries and concerns, upgrade, maintain and troubleshoot a.
• Assisted in the continuous task of quality control through the use of edits and reports
• Managed and supervised hundreds of affiliate research projects. This includes all Affiliate processing in the Cable Records Department. Also very much interaction with our clients and Marketing
• Experienced with Microsoft SQL and Embarcadero’s Rapid SQL for creating and processing queries
• Use Crystal Reports as well as Access, Excel, Word and PowerPoint for presentations and to develop and design custom based reports for our customers.
• Experienced with all Microsoft Operating Systems, DOS, Windows 3.1 and Windows 95, 98, 2000 & NT, Windows XP, Vista and also Novel Netware and Visual Basic.

B.S., Marketing/Management, B.S., Marketing/Management, Graduated With Honors - Magna Cum Laude

Activities and Societies: AKE alumniDell Certified Systems Expert Certified 2006 - Present HDI Certification - HDI Support Center Manager.

A.A., Business Administration, A.A., Business Administration

Activities and Societies: AKE alumniGPA 3.75 – Dean’s List