Oversees client relationship management, production sales, and ticket programs for the international performance hub, showcasing 250+ performances and programs annually.𝗗𝗔𝗧𝗔 𝗔𝗡𝗔𝗟𝗬𝗦𝗜𝗦/𝗙𝗜𝗡𝗔𝗡𝗖𝗜𝗔𝗟 𝗥𝗘𝗣𝗢𝗥𝗧𝗜𝗡𝗚 • Forecasts and calculates growth revenue, sales, and expense tracking/coding, accounting issues, contracts, reconciliations, financial reports, and audits. • Qualifies data analysis and reporting on sales trends, gross potentials, seasonal revenue projections, ticket pricing, fee structures, grant applications, and customer spending.𝗖𝗢𝗠𝗠𝗨𝗡𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦 • Guides communications with internal departments, board members, patrons, artists, celebrity guests, donors, and press relations. • Partners with Marketing, PR agencies, and celebrity talent teams; continuously positions and reviews communications for special programs, promotions, and website content.• Resolves conflict/crisis management; acts as the face of the organization to address grievances, troubleshoot system challenges, and support collective staff toward resolution. • Supports GM with business operations; oversees and organizes Box Office Staff, seasonal staff, supporting associates, and Operations Specialist.𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗦/𝗦𝗬𝗦𝗧𝗘𝗠𝗦• Spearheads and implements the online customer interface for sales, ticketing, special programs, promotions, subscription packages, and donations, including design and messaging.• Implemented venue operations management software, a company-wide implementation initiative. Oversees all ongoing platform builds and service offerings. 𝗥𝗘𝗩𝗘𝗡𝗨𝗘 𝗚𝗥𝗢𝗪𝗧𝗛/𝗦𝗔𝗟𝗘𝗦• Established current sales channels, successfully bringing in over $1M in revenue annually. • Direct sales operations for productions, special/live events, rentals, and special projects. *𝘈𝘴𝘴𝘪𝘴𝘵𝘢𝘯𝘵 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘴 𝘔𝘢𝘯𝘢𝘨𝘦𝘳 - 𝘋𝘦𝘤. 2021 – 𝘗𝘳𝘦𝘴𝘦𝘯𝘵*𝘖𝘱𝘦𝘳𝘢𝘵𝘪𝘰𝘯𝘴 𝘚𝘱𝘦𝘤𝘪𝘢𝘭𝘪𝘴𝘵 - 𝘑𝘶𝘭𝘺 2021 – 𝘍𝘦𝘣. 2022

Managed productions for the regional classical theatre dedicated to producing world-class performances and providing a robust and inclusive education program.• Managed production budget updates, expense tracking/coding, account reconciliation, and database administration. Created production department schedules and production coordination on aggressive timelines to ensure seamless productions on time and on budget.