Houssam Benaa Email & Phone Number

Le Havre, Fr

Nottingham, England, United Kingdom

• Design schemes that aim to improve Nottinghamshire County’s bus network, overseeing a £1 million Bus Service Improvement Plan (BSIP) funded by the county and regional bus operators which emphasised enhancing accessibility to bus stops and mitigating parking issues.• Currently managing 59 schemes from feasibility to construction, ensuring strict adherence to TSRGD, TSM, and CDM 2015 Health & Safety regulations.• Liaise with clients and various stakeholders, fostering effective communication for collaborative project advancement.• Responsible for the consultation of Traffic Regulation Orders (TRO’s) on behalf of clients to ensure that the legal process is followed correctly, and that effective consultation has been undertaken.• Lead Early Contractor Involvement (ECI) meetings to engage internal and external contract agents prior to the final design.• Conduct regular site visits to address challenges and ensure design compliance and quality.• Implement sustainable highway design and engineering principles to craft solutions aimed at improving the bus network while minimising the impact on other road users.

Nottingham, England, United Kingdom

• Streamlined checkout processes resulting in a 10% increase in customer satisfaction, serving an average of 165 customers daily with personalised attention to detail.• Collaborated with a team of 26 colleagues to create and implement customer service training programs, enhancing the shopping experience and receiving positive feedback from over 90% of customers.• Participated in seasonal, community, and charity events as a representative of the company, engaging with local businesses and residents to promote inclusivity and foster positive relationships within the community

Nottingham, England, United Kingdom

• Collaborated with the course committee to curate and execute engaging extra-curricular activities for over 150 students, resulting in a 98% satisfaction rate among the batch.• Identified areas of improvement within two course modules and effectively communicated student feedback to the course leader, resulting in an overall increase of module quality by 20%.• Proactively addressed student concerns and provided timely solutions through close communication with the course committee, ensuring all demands were met by the committee within a week of receiving them.

Casablanca, Casablanca-Settat, Morocco

• Assisted engineers in analyzing building health data, identifying critical issues and developing actionable solutions to improve safety standards.• Attended on-site surveying visits to assess damage to buildings, collecting and documenting critical data for further analysis by senior staff.• Contributed to the development of comprehensive reports for clients seeking surveying assistance, resulting in a 20% increase in client satisfaction.

Master Of Science - Ms, Civil Engineering, Distinction (1St Class Honours)

Relevant modules: Advanced Structural Engineering, Current Practices in Civil Engineering, Advanced Construction Materials, Sustainable.

Bachelor Of Science - Bs, Engineering And Management Science, Second Class Upper Division (2:1)

Relevant modules: Statics, Dynamics, Mechanics of Materials, Materials Science, Fluid Dynamics, Engineering Management, Calculus.

Exchange Program, Finance

Relevant modules: Introduction to Management, International Finance, Understanding investment in the stock market, Operations management.