Houssam Benaa Email & Phone Number

Nottingham, England, United Kingdom

• Design schemes that aim to improve Nottinghamshire County’s bus network, overseeing a £1 million Bus Service Improvement Plan (BSIP) funded by the county and regional bus operators which emphasised enhancing.
• Currently managing 59 schemes from feasibility to construction, ensuring strict adherence to TSRGD, TSM, and CDM 2015 Health & Safety regulations.
• Liaise with clients and various stakeholders, fostering effective communication for collaborative project advancement.
• Responsible for the consultation of Traffic Regulation Orders (TRO’s) on behalf of clients to ensure that the legal process is followed correctly, and that effective consultation has been undertaken.
• Lead Early Contractor Involvement (ECI) meetings to engage internal and external contract agents prior to the final design.
• Conduct regular site visits to address challenges and ensure design compliance and quality.

Nottingham, England, United Kingdom

• Streamlined checkout processes resulting in a 10% increase in customer satisfaction, serving an average of 165 customers daily with personalised attention to detail.
• Collaborated with a team of 26 colleagues to create and implement customer service training programs, enhancing the shopping experience and receiving positive feedback from over 90% of customers.
• Participated in seasonal, community, and charity events as a representative of the company, engaging with local businesses and residents to promote inclusivity and foster positive relationships within the community

Nottingham, England, United Kingdom

• Collaborated with the course committee to curate and execute engaging extra-curricular activities for over 150 students, resulting in a 98% satisfaction rate among the batch.
• Identified areas of improvement within two course modules and effectively communicated student feedback to the course leader, resulting in an overall increase of module quality by 20%.
• Proactively addressed student concerns and provided timely solutions through close communication with the course committee, ensuring all demands were met by the committee within a week of receiving them.

Casablanca, Casablanca-Settat, Morocco

• Assisted engineers in analyzing building health data, identifying critical issues and developing actionable solutions to improve safety standards.
• Attended on-site surveying visits to assess damage to buildings, collecting and documenting critical data for further analysis by senior staff.
• Contributed to the development of comprehensive reports for clients seeking surveying assistance, resulting in a 20% increase in client satisfaction.

Master Of Science - Ms, Civil Engineering, Distinction (1St Class Honours)

Relevant modules: Advanced Structural Engineering, Current Practices in Civil Engineering, Advanced Construction Materials, Sustainable.

Bachelor Of Science - Bs, Engineering And Management Science, Second Class Upper Division (2:1)

Relevant modules: Statics, Dynamics, Mechanics of Materials, Materials Science, Fluid Dynamics, Engineering Management, Calculus.

Exchange Program, Finance

Relevant modules: Introduction to Management, International Finance, Understanding investment in the stock market, Operations management.