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@emirates.net.ae
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Houssam Faour is listed as Seeking a New Opportunity at Mind Market, based in Miami, Florida, United States. AeroLeads shows a work email signal at emirates.net.ae and a matched LinkedIn profile for Houssam Faour.
Houssam Faour previously worked as Customer Relations Manager at Mind Market and Language Instructor at Berlitz Corporation. Houssam Faour holds Biology, General from American University Of Beirut.
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Worked for Emirates airlines, one of the leading companies in the world for 20+ years. My experience varied from customer service, leadership and crew training.I was mainly leading, managing and developing different teams on every flight. On board, I was responsible for customer care, problem solving and service recovery. Adding to this, my duty included maintaining the safety, security and customer service (food, entertainment, etc.) and report crew performance and communicate to management. I proudly worked in Emirates training college as Part time instructor for service and Leadership 2004-2020.I trained and developed new joiners and other crew for leadership level.
Listed skills include Airlines, Airports, Aviation, Flight Safety, and 6 others.
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Build and maintain strong client relationships by acting as the primary point of contact, ensuring seamless communication and addressing client needs promptly.Coordinate with internal teams to ensure timely and successful delivery of solutions to meet client expectations.Identify and capitalize on business opportunities by understanding the evolving needs of clients and offering additional solutions that align with their goals.
Offer language and cultural training to adult professionals to enable them to adapt to anew environment and to succeed by speaking naturally and fluently.
Led a multicultural and global team with an exceptional customer service record.Assisted customers in efficiently solving difficult and complex situations.Promoted consistent quality and safety for all passengers and the crew.Supported VIP clients, including royal families, to ensure customer loyalty.Recruited, hired and trained new staff on setting safety standards and high service protocols, including emergency and crisis management.Designed memorable moments for customers during special occasions.
Assessed team performance and provided performance reports to identify crew strengths and areas of development.Recognized high performers to maintain high level performance.Collaborated with managers from various locations to support their talent development needs while managing difficult performance coaching conversations.Built strong relationship with various team members to ensure consistent safety, security and overall performance on board.
Assisted customers in efficiently solving difficult and complex situations.Promoted consistent quality and safety for all passengers and the crew.Supported VIP clients, including royal families, to ensure customer loyalty.Designed memorable moments for customers during special occasions.
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Houssam Faour works for Mind Market.
Houssam Faour is listed as Seeking a New Opportunity at Mind Market.
AeroLeads has found 1 work email signal at @emirates.net.ae for Houssam Faour at Mind Market.
Houssam Faour is based in Miami, Florida, United States while working with Mind Market.
Houssam Faour has worked for Mind Market, Berlitz Corporation, and Emirates.
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Houssam Faour holds Biology, General from American University Of Beirut.
Houssam Faour is listed with skills including Airlines, Airports, Aviation, Flight Safety, Flight Planning, Civil Aviation, Charter, and Aircraft Maintenance.
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