I’ve spent over a decade transforming retail environments into high-efficiency, high-performance entities. Whether it’s optimizing supply chain processes, increasing sales, or leading large teams to surpass their goals, I excel in delivering operational excellence in fast-paced settings.My career in retail operations has been shaped by a commitment to meticulous planning, data-driven decision-making, and an unwavering focus on customer satisfaction. From overseeing multi-million-dollar store operations to executing complex, large-scale projects, I have consistently driven significant improvements in efficiency, productivity, and profitability.During my tenure at Azadea Group, I managed a department with over 500 employees, leading initiatives that resulted in a 20% increase in sales, a 10% reduction in inventory shrinkage, and a 25% boost in warehouse throughput. My expertise in supply chain management, process optimization, and loss prevention has consistently delivered bottom-line results.What distinguishes me is my proactive approach and dedication to continuous improvement. I’m not just about managing processes—I’m about refining them to align with business goals and drive superior outcomes. My experience leading cross-functional teams and managing complex retail operations ensures that I can navigate challenges and deliver results in any environment. Additionally, my fluency in both English and Arabic enables effective communication and collaboration across diverse teams and stakeholders.Key Skills:- Expert in streamlining operations, enhancing productivity, and ensuring cost-effective practices.- Supply Chain & Inventory Optimization: Proven ability to reduce inventory shrinkage, improve accuracy, and enhance supply chain efficiency.- Project Management: Skilled in planning, executing, and delivering projects on time and within budget, aligned with strategic business objectives.- Team Leadership: Experienced in leading, mentoring, and developing high-performing teams to exceed operational goals.- Retail Operations Strategy: Strong background in sales forecasting, customer service improvement, and retail strategy execution.- E-Commerce Development: Successfully led the implementation of e-commerce strategies that contributed to significant revenue growth.Contact me today, and let’s explore how I can add value to your team and help your business reach new heights.
Catsutech
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Launch Strategy And Ops ConsultantCatsutech
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Department ManagerAzadea Group Dec 2021 - May 2024Kuwait- Oversaw the overall success of the store, ensuring that all departments met their targets- Developed and implemented effective strategies to improve sales and customer satisfaction- Conducted regular training sessions for staff to enhance their skills and knowledge- Managed and identified forecast the budget and ensured that all costs were within the approved limits- Handled customer complaints and inquiries in a professional and courteous manner- I identified trend, and data driven decisions- Study the business and offer recommendations for the better result and improvement.- Report and analysis the business result, according to stock levels, movements, and initial sending.- monitor and analysis the inventory levels, with the operation manager, for a stock level accuracy -
Brand Delivery ManagerVictoria’S Secret & Co. Dec 2017 - Aug 2022Kuwait- Spearheaded the planning and execution of brand guide strategies- Ensured that the sales floor was stocked with the latest merchandise and promotions- Reduced inventory shrinkage by implementing effective loss-prevention measures- Led a team of associates to achieve outstanding sales results- Developed and implemented a successful e-commerce strategy -
Assistant Store ManagerCity Centre Kuwait Apr 2016 - May 2017Dasma, Kuwait- Managed and motivated a team of retail associates- Oversaw the day-to-day operations of the store, including inventory control, sales forecasting, and - customer service- Developed and implemented marketing and promotional campaigns- Launched a new e-commerce platform and oversaw its day-to-day operations- Grew online sales by 20% in one year -
Relationship ManagerGmedia Oct 2015 - Apr 2016Kuwait- Managed and developed key client relationships- Provided excellent customer service and resolved customer issues promptly- Identified and pursued new business opportunities- Negotiated contracts and ensured that all terms were met- Increased client satisfaction by 15% -
Warehouse Operations ManagerHamada Enterprises Group Mar 2009 - Sep 2015Lagos State, Nigeria- Managed all aspects of warehouse operations, including inventory control, shipping, and receiving, by managing and working with KPI's- Supervised a team of over 500 employees- Developed and implemented new procedures to improve efficiency and productivity- Reduced inventory shrinkage by 10%- creating a KPI’s board for the team to follow up with the updates- monitoring the deliveries and shipments through the KPI's to ensure a good results -
Store Room Manager, & Purchase ManagerHamada Enterprises Group Feb 2007 - Jan 2009Lagos State, Nigeria- Completes store operational requirements: Effectively manages all aspects of store operations to ensure smooth functioning and adherence to standards.- Maintains store staff: Effectively oversees the hiring, training, development, and performance management of store staff to ensure a high-performing team.- Achieves financial objectives: Consistently meets or exceeds financial targets by implementing effective sales strategies, managing expenses, and optimizing inventory.- Ensures availability of merchandise and services: Proactively monitors inventory levels and proactively sources new products to ensure a wide selection of merchandise and services is always available to customers.- Researching to ascertain the best products: Conducts thorough market research and analyzes customer needs to identify the best products and services to offer to the target audience.- Identify potential suppliers: Researches and identifies suppliers that can provide high-quality products at competitive prices to support the store's business objectives.- Processing payments and invoices: Accurately and efficiently processes payments and invoices to maintain financial records and ensure timely payments to vendors and suppliers. -
Accounting And EditingSavoy Hotel Apr 2006 - Nov 2007Beirut Governorate, Lebanon- Manages financial records for subsidiary companies: Seamlessly manages financial records for all subsidiary companies, ensuring accurate and timely reporting for financial decision-making.- Managing general bank accounts: Effectively manages all general bank accounts, including reconciliations, deposits, and withdrawals, to maintain financial integrity.- Provides financial status information by preparing special reports: Proactively prepares comprehensive and insightful special reports, utilizing financial data to provide clear and actionable insights to stakeholders.- -
SalesmanCeramics Pro Jun 1999 - Apr 2006Beirut, Lebanon- Establish and maintain strong customer relationships: Effectively cultivate relationships with customers through regular meetings and visits to their workshops, understanding their needs and preferences to foster long-lasting partnerships.- Facilitate effective sales reporting: Proactively generate daily sales reports for the sales manager, providing insights into sales performance and trends to drive strategic decision-making.- Develop and execute comprehensive sales plans: Craft detailed monthly sales plans, outlining strategies and objectives to achieve sales targets, organize work effectively, and maximize sales opportunities.- Stay abreast of market trends and customer needs: Regularly visit the market to gather market intelligence, identify customer trends, and adapt sales strategies accordingly.- Collaborate with team members for optimal performance: Regularly meet with warehouse and sales managers to exchange market insights, optimize inventory management, and ensure seamless customer service.
Houssam Jammal Education Details
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Jwaya High Institute8/10 -
Computer Science
Frequently Asked Questions about Houssam Jammal
What company does Houssam Jammal work for?
Houssam Jammal works for Catsutech
What is Houssam Jammal's role at the current company?
Houssam Jammal's current role is Launch Strategy and Ops Consultant.
What schools did Houssam Jammal attend?
Houssam Jammal attended Jwaya High Institute, American University Of Science And Technology.
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