Led a team of 7 – leading by example: through accountability, reward, and recognition to drive outstanding sales and service results.Over achieved set sales targets with an average growth rate of deposits surpassing 11% Y-o-Y Raised branch rating from ‘’Marginal’’ (lowest grade) to ‘’Outstanding’’ (highest rating) >> becoming Top 5 branches within a period of 4 years.Increased the profitability of the branch by 8% within a period of 3 years (2016-2018).Coached, developed… Show more Led a team of 7 – leading by example: through accountability, reward, and recognition to drive outstanding sales and service results.Over achieved set sales targets with an average growth rate of deposits surpassing 11% Y-o-Y Raised branch rating from ‘’Marginal’’ (lowest grade) to ‘’Outstanding’’ (highest rating) >> becoming Top 5 branches within a period of 4 years.Increased the profitability of the branch by 8% within a period of 3 years (2016-2018).Coached, developed and empowered the team >> resulting in 2 talented employees to be fast tracked and trained into managerial positions. Reinforced the bank’s social presence by undertaking community involvement activities and strengthening its relationship with local authorities.Designed, developed & launched a Product for a local ISP client to manage Bill & Cash collection from end users and SMEs. Show less

Crafted branch’s procedures to consolidate the decision-making process across all branches.Set new KPIs & revised score cards for the retail loan application to speed up and improve decision making.Implemented a loan origination platform to streamline and speedup the application process.Implemented new platform to monitor branch profitability with an analytics dashboard empowering Branch Managers to take adequate real-time insights & actions.Revised roles & responsibilities… Show more Crafted branch’s procedures to consolidate the decision-making process across all branches.Set new KPIs & revised score cards for the retail loan application to speed up and improve decision making.Implemented a loan origination platform to streamline and speedup the application process.Implemented new platform to monitor branch profitability with an analytics dashboard empowering Branch Managers to take adequate real-time insights & actions.Revised roles & responsibilities assigned to branch managers to ensure the fastest decision-making & a better customer quality service. Show less

Managed a portfolio over 150 accounts in Real Estate, Agriculture, Farming and Power (revenue ranging from $500K to $3M).Launched a consultancy unit within every region to help small businesses understand and create their own financial statements.Launched a micro-credit program to help small businesses and farmers.Assisted and coached Junior Relationship Managers within regional units.

Led the software migration (credit stream) with all its functions with no major bugs.Migrated more than 10,000 loans from old software to Temenos T24.Helped, monitored & controlled the manual migration of more than 10,000 loan schedule.Implemented new credit functions on T24: Global risk position, Summary of financial activity...rained over 300 employees from various departments on T24. Created & led a “Help Desk’’ to help out branches and regional units concerning T24… Show more Led the software migration (credit stream) with all its functions with no major bugs.Migrated more than 10,000 loans from old software to Temenos T24.Helped, monitored & controlled the manual migration of more than 10,000 loan schedule.Implemented new credit functions on T24: Global risk position, Summary of financial activity...rained over 300 employees from various departments on T24. Created & led a “Help Desk’’ to help out branches and regional units concerning T24 credit stream inquiries (more than 3,000 calls within 3 months). Show less

Created & headed the Development and communication Unit.Expanded the range of cards by launching 4 new products.Tracked and recovered fraudulent transactions totaling more than $700,000.