Eric Houston

Eric Houston Email and Phone Number

Deputy Chief Information Officer (CIO) @ East Carolina University
Greenville, NC, US
Eric Houston's Location
Greenville, North Carolina, United States, United States
Eric Houston's Contact Details

Eric Houston personal email

n/a
About Eric Houston

Who I Am:■ My first job was at 10 years old driving a tractor similar to the one in my cover picture on my Grandfather's tobacco farm. I remember being really scared that they would forget to come turn the tractor at the end of the row; however, they never did. Everything I am comes from the lessons that began in that tobacco field.■ Deputy CIO, Director of Client Engagement and Support for ECU with 27+ years of combined IT experience grounded by a strong technical background.■ Top skills are ability to communicate (listening, verbal, written); planning & organization (high degree of detail); problem solving with practical solutions using uncommon sense and straight talk; teamwork (I thrive in a team setting as I have been a part of some amazing teams both in sports (baseball) and during my career on many high priority projects.■ A voracious reader with an educational background grounded in Business, Investing, Higher Education and Information Technology.Some of What I Do/Have Done:■ Provide direct management and oversight of the Project Management Office and IT Service Management functions for ECU, including: classroom A/V technology, learning management systems, end user support, student labs, inventory management, and IT service desk.■ Oversees cross-institutional initiatives and executive level projects, fostering strategic partnerships across the university in support for campus wide initiatives. ■ Serves on behalf of the CIO as the principal IT Officer, in the CIO’s absence or as requested.■ Assists the Chief Information Officer in leading overall information technology strategic planning to achieve business goals by prioritizing information technology initiatives and coordinating the evaluation, deployment, and management of current and future technology projects. ■ Assists the Chief Information Officer in governance oversight, project and portfolio management, and service delivery management. ■ Supported the ITCS Project Management Office made up of four highly adept IT Project Managers.■ Managed the ITCS Project Intake Process.■ Applied my PM expertise with a focus on higher education software development, IT Infrastructure, and IT medical / clinical projects.■ Received ECU Creed award for Responsibility■ Received ECU Treasured Pirate Award

Eric Houston's Current Company Details
East Carolina University

East Carolina University

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Deputy Chief Information Officer (CIO)
Greenville, NC, US
Eric Houston Work Experience Details
  • East Carolina University
    Deputy Chief Information Officer (Cio)
    East Carolina University
    Greenville, Nc, Us
  • East Carolina University
    Deputy Chief Information Officer (Cio)
    East Carolina University Jul 2022 - Present
    Greenville, Nc, Us
    In support of the Associate Vice Chancellor and Chief Information Officer (CIO), the Deputy CIO provides leadership and guidance in critical areas of technology administration at the university, including resource management and allocation, policy formation, technology evaluation, and service development, delivery, and deployment. Provide assistance to the CIO in managing business operations to improve cost effectiveness, service quality, and IT operational effectiveness.
  • East Carolina University
    Acting Director Of Client Engagement And Support Services
    East Carolina University Jan 2022 - Jul 2022
    Greenville, Nc, Us
    Oversaw multiple, large IT units including Learning Technologies Implementation and Support, AV Design and Engineering, Client Services and Support, and Service Management, in addition to continuing leadership role of the Project Management Office.
  • East Carolina University
    Manager, Itcs Project Management Office
    East Carolina University Sep 2017 - Jul 2022
    Greenville, Nc, Us
    ■ Obtained MBA & Finance Certificate from ECU■ Supported the ITCS Project Management Office made up of four highly adept IT Project Managers.■ Managed the ITCS Project Intake Process.■ Managed the ITCS project portfolio and facilitated project prioritization efforts with CIO, Deputy CIO, Enterprise Information Systems Director, and Campus Leadership.■ Project Manager for the Banner Hardware Replacement project team who successfully migrated ECU's Banner & ODS Hardware to new environments, upgraded our databases to Oracle 19c, and configured all the Banner Services & 3rd-party integrations.■ Led PM efforts on the COVID-19 Daily Screening project to prepare for the return to campus in Fall 2020. ITCS collaborated with several partners — Student Health, Office of Prospective Health, ECU Physicians, Housing Services, Institutional Planning, Assessment and Research, Office of University Counsel, Creative Services, and the Pitt County Health Department — to develop a solution for students, faculty, and staff to self-screen for COVID-19 symptoms.■ Led ECU Travel & Expense task force in developing requirements to replace the ECU Travel System and Implement Chrome River.
  • East Carolina University
    It Project Manager
    East Carolina University Apr 2012 - Sep 2017
    Greenville, Nc, Us
    Summary: Highly adept project manager with experience directing cross-functional teams of technical experts. I utilized technical skills and project management experience to provide project management oversight of complex enterprise level IT projects that were of significant benefit to the university community.■ PMP, CSM, ICP-APM■ Excellent mentor, instructor, facilitator, negotiator, and coach ■ Received ECU Creed award for work leading the development of the internal Honors College Application.■ Received ECU Treasured Pirate Award■ Led project to implement Jaggaer Total Contract Manager allowing the University to seamlessly manage all purchasing contracts on campus.■ Led project to implement Jaggaer Total Supplier Manager as well as integrating it with Banner in order to streamline supplier management on campus.■ Led two successful projects, in collaboration with Vidant IS, implementing Epic EHR for East Carolina Neurology and East Carolina Physical Medicine & Rehabilitation clinics.■ Member of the CIS committee which reviewed all proposed HIPAA systems for compliance.
  • East Carolina University
    Technology Support Analyst - Advanced
    East Carolina University Oct 2008 - Mar 2012
    Greenville, Nc, Us
    ■ Delivered project to move and roll-out IT Infrastructure for new Family Medicine Building on time and under budget. ■ Successfully completed roll-outs and moves for the Department of Surgery, East Carolina Neurosurgical, ECU Plastics and Infectious Disease clinics■ Managed the Windows Update Server which involved researching and approving all Windows updates for roll-out to the campus community. (And not break anything!)■ Provided daily second level microcomputer support concentrating on problem resolution, consulting and training■ Team Lead on security implementation, testing and documentation in accordance with HIPAA, FERPA, PCI, SSN, PII compliance and encryption techniques
  • Cle Associates, Llc
    Business Owner - Managing Member
    Cle Associates, Llc Feb 1999 - Present
    ■ Develop web-based & small business IT solutions for local customers ■ Provide IT consulting and project management services ■ Environmental Project Manager for Agriment Services, Inc. consulting on USDA Environmental Assessment projects ■ Industries Served: Healthcare, Finance, Legal, Real Estate, Construction, Solar, Insurance, Trucking, Agro-business, Environmental, Government, Not for Profit, and Religious Organizations
  • Pitt Community College
    Instructor
    Pitt Community College Jan 2011 - May 2019
    Winterville, Nc, Us
    ■ Taught CIS-110 "Introduction to Computers" online and at night. (1-2 classes per semester) ■ Other courses taught include Production Management, Spreadsheet, and Business Law ■ Mentor students in obtaining certifications & credentials
  • Duplin County Government
    System Analyst
    Duplin County Government Sep 2000 - Sep 2008
    ■ Overcame budget constraints early in career to install the Duplin County Fiber Optic Backbone. (I can drive a Ditch Witch if needed!)■ Wrote 5 Year Information Technology Plan for Duplin County■ Supported the design & management of county network■ Managed the rolling out of new equipment and the maintenance of existing equipment throughout designated departments■ Recommended hardware & software for use within the organization■ Maintained Register of Deeds system ■ Maintained Emergency Services system ■ Developed & maintained the county website www.duplincountync.com
  • Duplin County Government
    Computer Programmer
    Duplin County Government Sep 1997 - Aug 2000
    ■ Used DB/C programming language to develop custom programs.

Eric Houston Skills

Project Management Troubleshooting Higher Education Technical Support Management Data Analysis Leadership Business Analysis Windows 7 Teaching Process Improvement Customer Service Active Directory Sharepoint Operating Systems Educational Technology Information Technology Administration Strategic Planning

Eric Houston Education Details

  • East Carolina University
    East Carolina University
    Finance And Financial Management Services
  • East Carolina University
    East Carolina University
    Vocational Education
  • East Carolina University
    East Carolina University
    Business Administration - Management Information Systems

Frequently Asked Questions about Eric Houston

What company does Eric Houston work for?

Eric Houston works for East Carolina University

What is Eric Houston's role at the current company?

Eric Houston's current role is Deputy Chief Information Officer (CIO).

What is Eric Houston's email address?

Eric Houston's email address is eh****@****ecu.edu

What schools did Eric Houston attend?

Eric Houston attended East Carolina University, East Carolina University, East Carolina University.

What are some of Eric Houston's interests?

Eric Houston has interest in Football, Investing, Baseball, Family And Friends, Travel.

What skills is Eric Houston known for?

Eric Houston has skills like Project Management, Troubleshooting, Higher Education, Technical Support, Management, Data Analysis, Leadership, Business Analysis, Windows 7, Teaching, Process Improvement, Customer Service.

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