Houston Harp Email & Phone Number

• Designed, maintained, and executed a platform for inventory control and management of inventory items. • Introduced an automated system to manage logistics and shipping of large, batched recipes to satellite restaurant locations. • Continuously monitored vendor pricing for areas to save and to guarantee the company was receiving the lowest cost options.• Responsible for changes made to over 500 recipes across 50+ brands ensuring each reported accurate costing.• Performed strategic daily and weekly reports for inventory purchasing and consumption across all twelve locations. • Assisted accounting department with invoice tracking for multiple vendors to confirm all purchases were accounted for.• Led project initiatives to maximize inventory usage and to minimize waste and spoilage. • Created and presented training programs to support restaurant managers in utilizing the system.• Worked closely with the customer engagement team to aid in response to customer reviews weekly across UberEATS, Door Dash, and Grub Hub platforms. Increasing customer satisfaction and retention.

Greater Tampa Bay Area

• Maintained thorough and detailed documentation of customer interactions and outcomes via Salesforce.• Accurately prepared all federal, state, and dealer paperwork related to the transaction via TitleTec.• Preparing and presenting professional and knowledgeable demonstrations on vehicles and the latest technology options, such as hybrid tools, green fuel options, navigation, and Bluetooth, etc. • Proactively recommended changes based on consumer needs and market trends to grow the market.• Performed opening duties, including paperwork prep and checking all equipment for proper functioning.• Exceeded team goals and collaborated with staff to implement customer service initiatives.• Documented conversations with customers to track requests, problems and solutions.• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.• Delivered a high level of service and support to each customer, paving way for future business opportunities.• Interpreted administrative and operating policies and procedures for employees.• Trained new hires to successfully complete steps of the sales process. • Led training meetings in a classroom environment, on-the-job training, meetings, conferences, and workshops.

Greater Tampa Bay Area

• Guided customers through entire car buying process:• Ensured all vehicles were clean and in operating condition prior to delivery.• Communicate, coordinate and schedule customers to determine pick-up or delivery needs.• Maintained up-to-date knowledge of company policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.• Loaded, secured, and protected vehicle in delivery vehicle and safely transported to customers.• Offloaded, installed, and demonstrated vehicle to achieve maximum customer satisfaction.• Performed routine service calls and product exchanges and assisted with vehicle returns.• Consulted with customers to discuss concerns and offer detailed information.• Engaged with customers and worked to resolve product and service issues.

Gainesville Metropolitan Area

• Photograph interior and exteriors of residential homes, condominiums and apartment complexes that will attract potential buyers or renters.• Provide photographs needed for advertising, websites and promotional materials.• Work with various photographic equipment: full frame DLSR camera, flashes, tripod and wide-angle lenses.• Advertise, schedule appointments, purchase supplies, keep records, bill customers, maintain website, and update social media pages.• Perform advanced computer processing of images with programs such as Adobe Photoshop and Adobe Lightroom.

Gainesville Metropolitan Area

• Responsible for the meet and greet, presentation, test drive, write up, delivery, and post-sales car maintenance portions of the car buying process.• Became an auto sales expert by gaining an in-depth knowledge of vehicles and innovative Audi safety technology and features. • Perform demonstrations of technology and functionality of telematic systems, driver assist, and convenience features.• Heavily influenced the consumer about Audi promotions and incentives to help grow dealership sales.• Ensured customer retention by tracking vehicle status updates and communicating to potential clients• Continued to follow up with existing customers to confirm their satisfaction and generate new business referrals.

Miami-Fort Lauderdale Area

• Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects.• Manage executive calendars, strategically coordinating meetings, appointments, events, and travel arrangements.• Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication.• Plan, coordinate, and finalize details for travel arrangements and business development events.• Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns.

Associate Of Arts - Aa, Multimedia Design

Business/Commerce, General