Joanne Houston

Joanne Houston Email and Phone Number

Director Customer Engagement and Retention UKI @ SAP SuccessFactors
Glenarm, Northern Ireland, GB
Joanne Houston's Location
Glenarm, Northern Ireland, United Kingdom, United Kingdom
Joanne Houston's Contact Details

Joanne Houston personal email

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Joanne Houston phone numbers

About Joanne Houston

Director Customer Engagement and Retention UKI at SuccessFactors(SAP Cloud HCM). Previously a Senior Customer Engagement Executive, an IT SAP Manager/Senior Consultant with extensive international IT Team Management, SAP HR process management, IT service delivery, SAP software development, Stakeholder management, Relationship management and SAP HR solution implementation experience. I have extensive multi-cultural experience. This experience has been gained as both a team member and as manager of global teams. I have worked with SAP HR since 1999. I have a passion for building strong, effective and happy teams. I am very approachable and believe in an open door policy. I consider the social relations between team members to be very important. My working experience has been across various HR functional areas and has included both system management and people management. I have deep understanding of key issues and solutions relating to IT strategies and the HR business.I am very Service Minded and always have a strong focus on providing service excellence in all aspects of my work. I am very positive and have a strong can-do attitude. I am open minded and skilled at investigating how to tackle any challenge by reading, asking questions, using my extensive professional network and interacting with all relevant stakeholders. My ideal situation would be having a balance of both people interaction and technical challenges. The people interaction can be relating to people management or to relationship management. I like to continually enhance my skill set and welcome any opportunity to do that. It is also very important to me that I am adding value and I continually look for ways to contribute in this way.Specialties: Energy, Oil and Gas Industry, Insurance Industry.SAP HR ,Payroll, Enterprise Compensation, PA, OM , ABAP, Business systems analysis, Configuration management, Consulting, SAP HR configuration, People Management, Coaching, Mentoring, Relationship management, Stakeholder Management, SAP HR Implementations

Joanne Houston's Current Company Details
SAP SuccessFactors

Sap Successfactors

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Director Customer Engagement and Retention UKI
Glenarm, Northern Ireland, GB
Website:
sap.com/products/hcm.html
Employees:
1599
Joanne Houston Work Experience Details
  • Sap Successfactors
    Director Customer Engagement And Retention Uki
    Sap Successfactors
    Glenarm, Northern Ireland, Gb
    View
  • Sap Successfactors
    Director Customer Engagement & Retention Uki
    Sap Successfactors Sep 2019 - Present
    Oxford, United Kingdom
    Leading a team of CEEs passionate about helping SF customers succeed with their HR transformation projects.
    View
  • Successfactors
    Customer Engagement Executive
    Successfactors Oct 2014 - Aug 2019
    Derby, United Kingdom
    I am happy to have the opportunity to building lasting strategic partnerships with SuccessFactors(SAP Cloud HCM) customers. My role as Customer Engagement Executive at SuccessFactors will allow me to help EMEA enterprise clients be successful in executing effective process transformation, achieve on-going value realization, and ensure long term client satisfaction.Reporting to the GM for Cloud Customer Engagement & Retention in EMEA, MEE and APJ, I work with enterprise clients in EMEA using SuccessFactors(SAP Cloud HCM) products. My focus is on building strong customer relationships with enterprise clients with the goal of understanding their business priorities. I am committed to ensure we are aligned for effective service delivery, on-going engagement and value realization, and client success. I aim to build long term partnerships that will result in licence renewals and excellent customer references.
    View
  • Rolls-Royce
    Head Of Erp Hr
    Rolls-Royce Apr 2013 - Sep 2014
    Derby, United Kingdom
    Manage a global team of 5 ERP HR consultants and specialists covering PA/OM, Time Management, Payroll, Talent Management including Nakisa, Taleo, Employee Interaction Centre on CRMManage resources for ERP HR projects .Liaising with 3rd Party support services and managing relationships with external vendors.Managing changes to SAP system as well as ensuring that incidents get handled timeously. Relationship management with internal and external stakeholdersEnsure prioritisation of change or improvement requests.IT workforce planning of resources for various projects and support activities. Ensure that resources are aligned with corporate strategies.Responsible for development, effective utilisation and retention of skills.Provide configuration expertise for HR, Payroll and ECM.Identify and highlight opportunities to enhance the HR business process by staying current with market trends in this space.Stream lead for Workday Implementation project
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  • Vestas Wind Systems
    Manager Global It, Business Solutions And Services, P&C
    Vestas Wind Systems Apr 2010 - Mar 2013
    Randers Area, Denmark
    •Manage a global team of 12 SAP HR consultants and specialists covering PA/OM, Time Management, Payroll, Talent Management including Nakisa and eRecruitment, Enterprise Compensation Management, Employee Interaction Centre on CRM•Manage resources for projects involving SAP HR.•Liaising with 3rd Party support services and managing relationships with external vendors.•Managing changes to SAP system as well as ensuring that incidents get handled timeously. •Relationship management with internal and external stakeholders•Continuous assessment of existing systems, identifying weaknesses. Taking advantage of opportunities to improve service development.•Ensure prioritisation of change or improvement requests.•IT workforce planning of resources for various projects and support activities. Use of PPM in SAP for workforce planning purposes.•Ensure that resources are aligned with corporate strategies.•Responsible for development, effective utilisation and retention of skills.•Provide configuration expertise for HR, Payroll and ECM.•Actively doing configuration for the new EIC on a CRM platform
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  • Vestas
    Responsible For Application And Technology Owner Community
    Vestas Apr 2010 - Jul 2012
    Randers Area, Denmark
    Driver of appl. & tech, owner community and ensure meetings in the community•Contact point towards Enterprise Architecture board•Contact point towards Change Advisory Board board•Ensure progress on definition of standard changes to agreed objectives. •Review process of Solution designs are carried out as per process.•Facilitate appointment of who to be app. & Tech owners•Secure new app/tech are on the list and owners appointed•Ensure that appl/tech owners function within and across areas•Dialogue with managers about workload on appl/tech owners•Be escalation point if stakeholders don’t accept AO/TO decisions•Handle issues with appl/tech role •Process compliance.
    View
  • Vestas
    Sap Hr Functional Manager
    Vestas Feb 2009 - Mar 2010
    Randers Area, Denmark
    Functional Manager for SAP HR Compensation Area including Payroll, Time, Enterprise Compensation Management.•Approve and recommend changes to SAP HR system (Payroll,EnterpriseCompensation Management and Time Management systems). •Project Team Lead for German Payroll project.•Support of Danish SAP Payroll, Enterprise Compensation Management and Time Management system.•Lead consultant for Bonus Payout project(Global).•Lead consultant for Merit Increase project(Denmark)•Co-Ordinate SAP HR Support Packs
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  • Engen Petroleum Limited
    Sap Hr Lead Consultant
    Engen Petroleum Limited Jul 2007 - Jan 2009
    Cape Town Area, South Africa
    Team Lead . Manage 4 SAP HR consultants. Looking after support and various projects. Liaising with 3rd Part support services(eg Epi-Use).•Team Lead duties looking after 4 Senior SAP HR consultants. Managing HR support and various projects.•Relationship management with external service providers(EPI-USE)•Responsible for all SAP support for HR – PA, Payroll and OM.•Investigate, suggest and implement new processes to improve efficiency and accuracy.•Keeping up to date with legislative changes which require actions in SAP•Provide configuration support for HR, Payroll and OM.•Configuring system for Training data capture.•Training and assisting users.•Developing SAP Query reports. •Investigating and installing 3rd party products such as OrgPlus and ER Navigator.•Providing Payroll support when needed.•Providing Time Management support when needed•Investigate the SAP Employee Interactive center(EIC)•Unit Testing and Integration testing of support packs.•SAP HR Authorisations support when needed.•Analyse business requirements and advise on changes to new Role Based Portal scenario.•Investigate the SAP/ADOBE automated forms/processes solution.
  • Transhex
    Sap Optimisation Specialist
    Transhex Oct 2003 - Jun 2007
    Cape Town Area, South Africa
    SAP HR consultant maintaining and improving the HR system including Payroll.•Responsible for all SAP support for HR – PA, Payroll and OM.•Write ABAP reports, create SAP Query reports and develop SMARTFORMS as required.•Investigate, suggest and implement new processes to improve efficiency and accuracy.•Keeping up to date with legislative changes which require actions in SAP•Provide configuration support for HR, Payroll and OM.•Provide technical support to Logistics and Financial departments.•Managing the running of the Payroll up to and including posting to FI.•Provide regular reports to management
  • Csiper Consulting
    Sap Abap Consultant
    Csiper Consulting May 2003 - Sep 2003
    SAP Consulting company
  • British American Tobacco
    Sap Abap Consultant
    British American Tobacco Mar 2003 - Apr 2003
    Responsible for ABAP development across various modules.
  • Chevron
    Sap Hr Abap Consultant
    Chevron May 2002 - Mar 2003
    Data migration and development of interface from SAP to external payroll system
    View
  • Afrox
    Sap Hr Consultant
    Afrox Jan 2000 - Apr 2002
    I supported and developed new systems for the SAP HR technical team. Experience in PA, Payroll, Recruitment and PD.
  • Afrox
    Business Systems Analyst/ Analyst Programmer
    Afrox May 1997 - Dec 1999
    COBOL Analyst programmer.
  • Old Mutual
    Analyst Programmer
    Old Mutual Sep 1985 - Apr 1997
    COBOL IDMS programmer
    View
  • Old Mutual
    Pensions Admnistrator
    Old Mutual Jun 1984 - Aug 1985
    Pensions Administator fo group schemes
    View

Joanne Houston Skills

Sap Hr Erp Sap Management Business Analysis Sap Erp Business Process Change Management Consulting Talent Management Payroll Sap Implementation Project Portfolio Management Human Resources Abap Strategy Data Migration Relationship Management Sap Portal Crm Recruiting People Management Sap Products Sap Payroll Enterprise Resource Planning

Joanne Houston Education Details

  • Matric
    Matric

Frequently Asked Questions about Joanne Houston

What company does Joanne Houston work for?

Joanne Houston works for Sap Successfactors

What is Joanne Houston's role at the current company?

Joanne Houston's current role is Director Customer Engagement and Retention UKI.

What is Joanne Houston's email address?

Joanne Houston's email address is jo****@****yce.com

What is Joanne Houston's direct phone number?

Joanne Houston's direct phone number is (317)230*****

What schools did Joanne Houston attend?

Joanne Houston attended Matric.

What skills is Joanne Houston known for?

Joanne Houston has skills like Sap Hr, Erp, Sap, Management, Business Analysis, Sap Erp, Business Process, Change Management, Consulting, Talent Management, Payroll, Sap Implementation.

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