Customer Success Account Manager Ii
CurrentResponsible for developing and implementing strategies and processes to ensure customer satisfaction and retention, and expansion. Collaborate with other departments to address customer needs, analyze data to identify trends and provide guidance to the team in handling complex customer issues.Expansion : Responsible for identifying upsell and cross-sell opportunities, fostering strong relationships with existing customers, understanding their evolving needs, and collaborating with other teams within the company. This includes the sales team, onboarding team, and product and development team.Retention: Maintenance of over 800+ mid and high touch customers by performing Executive Business Reviews to gain renewals year over year and showing growth within portfolio. Ensuring customers are up to speed on the latest features within the software and any integrations.