Houston Miller Email & Phone Number

Louisville, Kentucky, United States

OTC Industrial Technologies is a $1BB Manufacturer and Distributor with a heavy focus on equipment service and engineering support. Receive and process orders of varying industrial equipment for Toyota Motor Manufacturing and monitored closely within several Microsoft Excel documents.Source and update quotes from vendors and importers to maintain competitive sales margins. Provide prompt customer service for rush orders to maintain our successful on site operation at various Toyota manufacturing facilities.Ensure successful delivery of products- tracking both orders from vendors into our facility and shipments to customers.

Maintained facility organization and sanitation. Developed products to support customer demands for high-end blends and seasonal offerings. Following recipes for product creation, including building fermentation starters and monitoring fermentation levels.Facilitated production lines from racking and filtering to bottling the finished product. Received and transferred bulk products (grapes, juice, concentrate) from freight shipments. Created and updated Lot Organization sheets for all wines being produced. Inventory of products and winemaking supplies. Processed government alcohol licenses and tax forms.

Developed and maintained a coffee roasting program- including sourcing, quality control, and management in a coffee production setting. Conducted evaluations of product quality at various stages in a lab setting- compiled results for review and maintained an organized backlog in Microsoft Excel spreadsheets and Google Drive.Performed large equipment maintenance and troubleshooting including- repairs and modifications to motors, impellers, temperature probes, gas valves, and burners. Added automation and pneumatic systems to production lines for streamlined efficiency Monitored and maintained water profiles and Reverse Osmosis water treatment systems across multiple cafés. Trained and coordinated roasting and fulfillment teams to achieve efficient distribution of products to a variety of retail and wholesale accounts- using several third-party modules such as Trade and Shopify. Consulted with office administration to ensure proper and timely invoicing.Developed and maintained direct-trade relationships with international coffee producers. Collaborated with importers to negotiate pricing and terms for raw products from across the globe. Assisted with in-house retail copywriting and pricing structure.In previous roles: customer service in a fast-paced, team setting focused on efficiency and hospitality.