Houston Hughes Email & Phone Number

- Fielded multiple calls per day helping clients troubleshoot their devices, process refunds, returns and exchanges, and escalated calls as necessary- Received client care training that involved teaching of skills, competencies, and tools/programs needed to better serve customers so they derive more value from products and services.

Fort Campbell North, Kentucky, United States

-Served as a team leader; overseeing the development and responsibility of subordinates-Attended Basic Leadership Courses to develop tangible leadership skills applying to management of others-Attended Structured Self Development courses to develop skills to function in leadership roles effectively-Counseled subordinates to ensure that company standards are met and maintained-Responsible for establishing short & long term goals to achieve company objectives-HAZMAT Certification Specialist for Company (Approximately 150 individuals)-Personally managed military equipment exceeding $100,000 in value-Assistant team leader while on deployment to Iraq for nine months