Ashkhen H. Email & Phone Number

Cyprus

As a Quality Assurance Engineer, I specialize in ensuring the delivery of flawless software solutions across web and mobile platforms. My key achievements include:1. Manual Testing Expertise: Executed comprehensive test plans for multiple projects, focusing on defect detection and adherence to quality standards across both web and mobile applications.2. Detailed Documentation: Developed and maintained detailed test cases, check-lists, and plans, ensuring thorough documentation and streamlined testing processes.3. Automation Initiative: Took the lead in automation testing using Playwright+Python, significantly reducing test execution time.4. Diverse Testing Techniques: Successfully executed regression, smoke, acceptance, API, and database testing, ensuring comprehensive test coverage.5. Strategic Test Planning: Formulated effective test strategies aligned with project requirements, directly contributing to the success of each project.6. Agile Methodology: Actively participated in Agile/Scrum ceremonies, fostering collaboration and continuous improvement within the team.7. Cross-Functional Collaboration: Worked closely with cross-functional teams to understand project requirements and ensure complete test coverage.8. Defect Management: Utilized defect tracking tools to log, monitor, and report issues, collaborating with developers for timely resolution.9. Clear Communication: Provided detailed defect reports to project managers and stakeholders, ensuring clear communication and informed decision-making.I'm passionate about driving quality in every project I undertake, continuously improving testing processes, and delivering robust software solutions.

1. Conducted comprehensive testing activities for client software projects2. Successfully executed functional and localization tests3. Collaborated closely with Business Analysts to develop a thorough understanding of features before initiating testing processes4. Efficiently managed bug tracking using Jira5. Wrote technical documentation and user guides6. Assessed support statistics and generated detailed reports7. Trained team members

1. Led a team of 10 technical support professionals, fostering a collaborative and customer-focused culture.2. Implemented performance metrics and conducted regular performance reviews3. Spearheaded initiatives to optimize support processes4. Implemented a knowledge base system, enhancing the team's ability to resolve issues promptly.5. Provided advanced technical support and escalated issues to the appropriate teams for resolution.6. Conducted root cause analysis to identify and address recurring technical issues.7. Collaborated with product development and tech teams to communicate customer feedback and enhance product offerings.8. Conducted regular training sessions for support staff on new product features and troubleshooting techniques.

1. Provided frontline technical support to customers via email, and chat2. Diagnosed and resolved software issues, escalating complex cases to the appropriate teams for further investigation.3. Created and maintained detailed documentation of common technical issues and their resolutions for internal knowledge sharing.4. Developed user-friendly guides and FAQs to empower end-users to troubleshoot common problems independently.5. Collaborated with product development and quality assurance teams to communicate customer feedback and contribute to the improvement of products.6. Worked closely with colleagues to ensure a seamless handover of information during shift transitions, enhancing overall team efficiency.7. Analyzed user feedback and trends to identify recurring issues and areas for improvement in products and services.