Manage and maintain student information databases via SQL Server Management Studio and PowerCampus.Create relevant reports and dashboards through SQL Server Reporting Services, Power BI, and Microsoft Excel.Support faculty and maintain technology to provide a seamless teaching environment for medical students.Provide help desk functions to students and faculty, including maintaining college issued devices.Implemented and maintain the emergency notification system for the campus and core sites.Manage users and accounts via Active Directory services.Work across departments to create solutions to fit the needs of faculty and students.Work with student services in assisting with the matriculation of students and handling information and account management of potential students.Maintain, manage, and conduct troubleshooting for POS systems (ECRS) for the on campus Bistro.

Created a welcoming experience to guests by answering guest requests, helped resolve conflicts that arose with guest complaints, worked in a team driven environment, trained other employees to follow company standards and procedures, and provided food services expediently and accurately.