I am a seasoned IT professional with a diverse skill set encompassing customer service, compliance management, and process improvement. As a Software Asset Manager, I effectively managed software assets, saving the company substantial amounts by optimizing license usage. In my role as an IT Business Analyst, I streamlined server provisioning, maintained accurate asset records, and played a key role in a successful data transition during an acquisition. My experience as a Change Management Analyst and Technical Lead includes coordinating critical initiatives, leading software deployments, and fostering cross-training for global teams. With a strong foundation in ITSM/ITAM, I am dedicated to delivering results and driving efficiency in every aspect of my work.