Howard Boyd Email & Phone Number

Austin, Texas Metropolitan Area

⦁ Process outgoing calls for specified Medicaid/Medicare campaigns, perform data collection and verification as directed via scripted guides. ⦁ Communicate notice of benefits eligibility by phone or voice mail. ⦁ Interact with healthcare providers and front office as needed to update insurance acceptance, location and operation information, and patient.

Austin, Texas, United States

Remove PC items from desk (monitors, docking station, laptop/desktop, keyboard/mouse, printer, etc.), bag and label the items for transport and storageReturn each morning to reconnect all equipment to its previous locationTest all devices to ensure power and functionDocument all work completed each shift

Austin, Texas, United States

Troubleshoot and diagnose various hardware/software issues for store-side/retail clients.Determine caller's issues and transfer or conference call other departments as needed for resolution.Help store associates resolve issues by phone with specific hardware devices through step by step troubleshooting.Search and maintain the computer knowledge base for.

Austin, Texas, United States

• Troubleshoot and diagnose various hardware/software issues for internal corporate clients.
• Escalate issues to appropriate departments after exhaustion of available solutions.
• Demonstrate and maintain professional demeanor in all transactions.
• Unlock and reset various passwords and user accounts upon successful authentication of user.
• Stay current with ongoing education of procedure and solution updates.

Austin, Texas, United States

• Review flagged orders to determine if valid or fraudulent.
• Use multiple resources and tools to research and investigate information provided in orders.
• Contact banks and businesses to verify credit card information.
• Make/send and receive calls and emails to customers to verify/confirm orders.
• Alert credit card holders and/or issuing bank of fraudulent activity.

Tyler Junior College, Psychology

Graduate