Howard Chen Email & Phone Number

Hong Kong

Hong Kong

Hong Kong

Provided quotations and ongoing technical assistance to customers, power partners and distributors for various projectsParticipated in sourcing and marketing functions, such as sourcing conference, trade shows, technical conferences, Q&A meetings, etc.In charge of updating company price book and product bulletin including layout, description and pricingPresented optimal solution with respect to manufacturability, cost, endurance, and other metrics relevant to management and customers after analyzing the competition and customer needs.Developed marketing programs and support materials, customer technical support plans, and product strategiesCompleted six 20-40 hours product trainings and one EGSA power generation course

Resolved day-to-day production issues that impeded company's on-time deliveryIdentified design failures and modified product engineering drawings accordingly Analyzed and identified manufacturing problems based on assemblers procedures and time study resultsSet new standards and procedures on assembly floor to ensure products' quality and to optimize floor efficiencyProposed cost reduction and quality improvement steps on product development

Co-founded a website that provides the public with online entertainment (www.ogogame.com)Managed Shenzhen, China office, which included 16 employees that catered to customer serviceDeveloped and maintained customer relationsEnhanced customer satisfaction and website security by improving website servicesDeveloped marketing and sales strategies to enhance future growth

Supported customers in technical issues and help customizing options to specific requirementsParticipated in the design of basic components using AutoCADTested and evaluated devices including generator, pumps, etc. in the yacht to achieve optimal overall performanceParticipated in drive test and analyzed test results

Refined graphic design using PhotoShop according to customer needsParticipated in website design using Dreamweaver Worked with the sales engineers, designers, and programmers from initial conception through to project completion

Master Of Science, Mechanical Engineering

Advisor: Professor Frank J. Fronczak and Professor Frank E. Pfefferkorn Business Coursework: Accounting; Finance; Management Selected.

Bachelor Of Science, Mechanical Engineering

Additional science courses outside of ME curriculum: Computer Science; Physics; Chemistry Additional study in Internal Combustion Engine.