Responsible for managing the day-to-day operations of the IT department. Deploying and managing servers (Hyper-V), networks, storage, and cloud solutions, with a strong focus on compliance with healthcare regulations (HIPAA) and security best practices. Helped lead several IT projects with cross-functional teams. Actively mentored junior team members by sharing knowledge and best practices, providing guidance on troubleshooting techniques and problem solving skills.● Led the migration of our legacy network infrastructure to Cisco Meraki devices, improving performance, security, and cloud-based management while minimizing downtime.● Collaborated with an AWS vendor to design and implement a scalable data lake solution, leveraging AWS services such as S3 for efficient data storage, transformation, and querying.● Set up and customized the Atera platform to streamline IT ticketing, automate workflows, and provide real-time system monitoring, improving operational efficiency and issue resolution times.● Implemented Arctic Wolf, an SIEM that includes 24-hour protection with additional cyber insurance, to watch for vulnerabilities and report the vulnerability scores of these issues.

Results-driven IT Support Specialist with experience providing technical assistance and ensuring optimal IT operations. Skilled in troubleshooting hardware and software issues, system administration, network monitoring, and data backup. Committed to delivering exceptional customer service and maintaining a secure IT environment. Strong documentation and communication skills. Seeking to contribute expertise to the success of Oregon Coast Bank.Responsibilities:Provide technical support to bank employees, resolving hardware and software issues efficiently.Perform system administration tasks, including installation, configuration, and maintenance of computer systems and software applications.Using Fortinet suite products to ensure comprehensive protection against potential cyber threats, safeguard our sensitive customer data and maintaining a secure banking environment.Monitor network performance using PRTG and other tools, ensuring optimal operation and prompt resolution of issues.Implement data backup solutions and develop recovery plans for business continuity.Assist in the implementation and enforcement of IT security measures like Crowdstrike to protect sensitive data.Create and maintain documentation using Confluence, including user guides and troubleshooting manuals.Some projects i've done:• Configuring and installing two Cisco CBS 350 DMZ switches into production.• Renewing SSL certifications for company Fortigates, FortiManager and other network devices/applications.• Writing up documentation for company board on baseline switch security configurations.

Night shift NOC support in an enterprise-level organization. Starting and monitoring IBM mainframe nightly batch processing. Monitor network using Nagios and Tivoli monitoring software. Using BMC RemedyForce to resolve typical tier 1 issues involving Active Directory, TCP/IP, DHCP, DNS, Atlas, SAP 300 & 301 client, Oracle WMS, and Zscaler VPN. Troubleshoot user hardware and software issues using remote tools like RDP and CM12. Escalate tickets to the proper team according to department SOP.

Served as contact with customers who need technical assistance via phone or email. Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Imaging and maintenance of staff workstations with KVM using WDS and Kace, including configuring UEFI to enable PXE IPv4 boot. Setting up workstations with different hardware configurations, utilizing HDMI, DisplayPort, VGA, DVI and USB cabling, with adaptors and various peripherals

I am responsible for overseeing security services at Providence Stewart Meadows Medical Plaza. This includes advisingstaff about security concerns or situational drills in safety huddles, keeping track of security oriented metrics and workingwith individual departments on improving security/safety protocols.

Provide security services to patients, visitors, staff, physicians, and volunteers. Promoted a safe and secure environment and safeguard Providence Health & Services property. Respond to emergency situations relating to safety and security concerns. Used CCTV to monitor activity in the area.

I supervised a painting crew that specialized in repaints.

I set up most of the undergraduate class labs in the physics department, help with implementing new labs and other projects when necessary. I also have been a teaching assistant for a variety of classes including the General Physics PH21X series, Introductory Astronomy PH 104, Sound, Hearing and Music PH 331 and Light, Vision and Color PH 332.

I was the lead journeyman at my father's company. I supervised a crew of four and conducted job bidding on occasion.