I am a highly experienced professional with a proven track record in client servicing, call center servicing, specialist servicing, high-income individual servicing, broker servicing, restaurant management, coaching, procurement, stock control, general administration, cost accounting, team leading, sales, and basic data analysis. Throughout my career, I have consistently demonstrated my ability to deliver exceptional results and drive success in diverse roles and industries.With a passion for problem-solving and a keen eye for detail, I have honed my analytical skills, enabling me to identify opportunities for improvement and implement effective solutions. My strong time-management abilities have allowed me to thrive in fast-paced environments, delivering projects on time and exceeding expectations.One of my key strengths is my ability to understand and anticipate customer needs. By leveraging my extensive experience in client servicing, I have consistently provided exceptional customer experiences, ensuring high levels of satisfaction and long-term loyalty.In addition to my hands-on experience, I am dedicated to continuous learning and staying updated with the latest industry trends and technologies. I possess technical skills in SQL, Excel, Spreadsheet, data visualization, data cleaning, data aggregation, analytical skills, and structured thinking. These skills have empowered me to extract valuable insights from data, make data-driven decisions, and optimize processes to drive efficiency and productivity.Throughout my career, I have successfully led teams, fostering a collaborative and supportive environment that empowers individuals to reach their full potential. I thrive in dynamic settings and have a proven ability to adapt to changing circumstances while maintaining a focus on achieving goals.If you are seeking a results-driven professional with a diverse skill set, strong problem-solving abilities, and a passion for delivering exceptional customer experiences, I invite you to connect with me. Let's explore opportunities to collaborate and drive success together.Connect with me to discover how we can create positive impacts and achieve remarkable outcomes
Zebra Square Gallery
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Sales ManagerZebra Square Gallery Jun 2023 - PresentHyde Park South AfricaPassionate leader with a proven track record of exceeding sales targets in the high-end automotive market. Skilled in building relationships with discerning clientele, and exceeding sales goals for exclusive brands like Ferrari and Aston Martin.Luxury Sales & High-Net-Worth Client ManagementSales Strategy & Goal SettingTeam Coaching & DevelopmentLead Generation & QualificationNegotiation & Closing TechniquesMarket Analysis & Competitive IntelligenceAutomotive Knowledge (Luxury Cars)
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Freelance Data AnalystFreelance Mar 2023 - Present
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Cost AccountantHfr Transport Apr 2020 - Jun 2021Boksburg, Gauteng, South AfricaCost Accountant role which included;Procurement of equipment and supplies to maintain and repair Volvo, Scania and MAN commercial vehicles.Reduced monthly supplier queries from over 100 to roughly 30 and from 60 days to 30 days.Reduced opened job cards from over 300 to an average of 80 as well as keeping the costing within 30 days down from an average of 90 days.Created rebuild and refurbishment quotes and controlled the procurement and timelines along with the foremen.Informally managed a multiskilled and cross functional team for the rebuilds and refurbishment of vehicles.Trained unskilled workers into store man.Stock control and stock take.Service analysis of vehicles to ensure that a pre-serviced vehicle was not serviced until the correct mileage.Excel queries to create and daily work in progress dashboard.Motivated a cross functional team to meet deadlines on repairs. -
Partner Relationship ManagerDiscovery Bank Nov 2019 - Aug 2020SandtonManage relationship of Discovery Brokers in Gauteng in line with the newly launched Discovery Bank product.Personal banking assisting to Brokers for their personal accounts.Query resolution for their clients queries.Product education.Commission queries on certain Discovery Bank products.Coach team members with resolutions to new queries that were found.Escalation query resolution.Provide monthly reports on total open and closed queries of their brokerages to Franchise Directors.
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Broker Relationship ManagerDiscovery Vitality Oct 2018 - Nov 2019SandtonResolve Discovery Card broker queries on behalf of their clients.Assisted the application process for their clients.Manage half of the Gauteng portfolio of brokers and and brokerages.Relationship build with brokers to build trust for resolution of any query pertaining to Discovery Card.Coach contract Broker Relationship Managers when Discovery Card to Discovery Bank migration started taking place.Coach Service Consultants when they inquired about different resolutions for certain problems. -
Executive Card SpecialistDiscovery Vitality Feb 2018 - Oct 2018SandtonServiced clients from R450 000 to over R1 000 000 annual earnings.Top specialist across all 4 quarters and for the year based on customer feedback, quality assessment and average handling time scored.Coached team members to improve their customer feedback scores to over 9.0 out of 10 from a usual 8 average.Resolved escalated manager request calls from the core servicing team. -
Service ConsultantDiscovery Vitality Nov 2014 - Feb 2018SandtonServiced core Discovery Card clients.Coached fellow team members and new members of the team with call etiquette and problem resolution. -
Kirby DealerDynamic Promotions May 2014 - Oct 2014EdenvaleSold high end home maintenance equipment by in person demonstrations.Cold calling.Area canvassing.Lead generation.Lead a mid sized team to achieve sales targets.
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Temporary Restaurant ManagerMimmos Northmead Dec 2013 - Mar 2014Benoni, Gauteng, South AfricaSole restaurant manager responsible for opening and closing of restaurant.Stock monitoring.Waiter training.Daily cash ups.Bettered relationship between franchisee and franchisor.Responsible for client satisfaction.
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Sales ConsultantTelkom Jan 2013 - Aug 2013BoksburgSold ADSL in Dion Wired stores.Lead generation.Client servicing and assisting Dion Wired Consultants Product coaching.
Howard Ellis Education Details
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Business Informatics -
2Nd Year Then Changed To Business Informatics -
Benoni High SchoolMatric
Frequently Asked Questions about Howard Ellis
What company does Howard Ellis work for?
Howard Ellis works for Zebra Square Gallery
What is Howard Ellis's role at the current company?
Howard Ellis's current role is Data Analyst with a Proven Track Record of Success in Client Relationship Management, Business Relationship Management, Cost Accounting, Procurement, and Team Management..
What schools did Howard Ellis attend?
Howard Ellis attended University Of South Africa/universiteit Van Suid-Afrika, University Of South Africa/universiteit Van Suid-Afrika, Benoni High School.
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2adt.com, tyco.com
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Howard Ellis
Head Of Year 6 @ Gems Founders School | Bachelor Of EducationDubai, United Arab Emirates -
4aol.com, gmail.com, ra.rockwell.com, rockwellautomation.com
4 +141433XXXXX
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