Responsible for all IT related infrastructure & assets for US offices of a global manufacturer . Designs, configures, upgrades, approves, authorizes and maintains IT and telecommunications infrastructures (both software and hardware) as well as providing technical assistance to internal and external users. Responsibilities Include:Directs and optimizes operations of the data infrastructure team while providing leadership, mentoring, and coaching to its members.Builds and maintains relationships with business leaders to understand initiative requirements.Manages IT team’s intake and output of work.Manages hardware, software, support licenses & contracts.Monitors network and collaboration systems performance and usage to forecast growth rates.Alerts the business to any changing needs.Remains current on new network technologies and solutions.Manages multiple project priorities to meet established milestones and deliverables.Communicates and manages expectations during problem resolution while acting as point of escalation.Prepares budgets and forecast estimates with recommendations for IT infrastructure needs.Manages vendor relationships and negotiates contracts to support all IT Infrastructure services.Ensures vendor performance and compliance.Designated Incident Response ManagerPrimary point contact during business impacting emergencies.Technical expertise to include VoIP & Wireless Networks:• Firewalls, routers, switches & data circuit management• Network Security management• Infrastructure management: cabling, power distribution, HVAC, access control• Computer and server management; Windows, Linux, Apple• User management (Active Directory, network rights, software used)• Print Services management• Backup & Restore data: Veeam, Acronis, Dell EMC, Rubrik• VoIP & mobile service management• Remote access• Disaster Recovery• Data Storage• Documentation & technical drawing

•Managed daily network operational activities and provided day-to-day analysis, complex network system troubleshooting, and performed proactive maintenance as required•Provided strategic technical direction, roadmaps, designs, installation, and configuration of all network related systems and services •Researched emerging technologies in the area of data communications and collaboration while maintaining up-to date knowledge on vendors and product lines •Planned and executed pre-release validation and verification, software and hardware compatibility, release test and validation, and upgrades to meet service level objectives.•Reported directly to the Vice President of Information Technology to plan network upgrades, updates, modifications, purchases, and equipment disposition•Participated in the enterprise network project prioritization and budgeting•Formulated and established best practices and standards for the enterprise network environment •Improved the operation and monitoring of advanced or complex features, and development of support processes and procedures •Gathered and updated necessary information (projects and incidents) and communicated to appropriate parties/stakeholders •Provided consistent and stable experience, technical knowledge and skills to identify and optimize capacity and performance issues for highest service availability and integrity•Performed daily system monitoring, verifying the integrity and availability of all hardware, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs •Created and maintained detailed network documents and Visio diagrams including all associated links •Assessed risks and impacts arising from potential business disruption, mades decisions, determined actions independently and expediently to eliminate those risks and ensure continuity of business•Mentored, coached and trained less experienced members of the Help Desk team and user communities

Promoted to this position. Managed the daily activities of the assigned Information Technology areas of operations and related peripherals/software for DynCorp International customers. Ensure efficiencies in compliance with corporate, government, contractual and legal requirements. • Served as IT subject matter expert for all DynCorp IT operations• Liaison between DynCorp, US Government, and other associated contractors• Provided advice and assistance to customers; directed the troubleshooting and resolution of complex problems• Managed DynCorp support teams for government NIPR/SIPR and commercial networks• Directed local/intra-base network operations, asset management, information assurance and field services• Ensured compliance with company policies and procedures and other practices set forth by contract requirements• Planned, forecasted, and managed implementation schedules for network & software systems.• Managed configuration of local enterprise switches and routers; monitoring of networks performance; performance of network diagnostics; analysis of network traffic patterns; installation of network software fixes and upgrades• Planned training requirements and budgets for IT operations• Provided effective control on inventory of computers, peripherals and software based on schedule and budgets for IT operations• Responsible for the security of network systems and software applications assigned to the contract and enforced corporate policies• Developed subordinate performance standards; evaluated subordinate performance; advised and counseled on work and administrative matters; made decisions on work problems• Oversaw remote connectivity/VPN and frame relay interfaces• Provided product specifications and vendor analysis for all computer related purchases

Assigned to the Ronald Reagan Missile Defense Test Site located at the US Army Garrison, Kwajalein-Atoll, Marshall Islands.Job responsibilities included (but were not limited to);•Evaluated network systems to propose and implement network system enhancements•Defined, designed and implemented a variety of network solutions•Conducted analysis and planning on the purchase and implementation of large-scale systems projects through vendor comparisons and cost studies•Worked with and applied network engineering and architectural knowledge on diverse problems where analysis of situation required in depth evaluation of various factors•Assisted in large number of network systems projects•Designed, installed, supported and maintained new network hardware and software infrastructures•Provided network solutions to business and management requirements•Allocated network resources and monitored network performance and usage•Ensured most cost effective and efficient use of network resources•Ensured all IT equipment complied with industry and regulatory standards•Troubleshot, analyzed and resolved faults in operational networks•Ensured routine preventative maintenance and license compliance was performed•Provided training and technical support for operational programs to assure network and IT systems performed as required•Worked closely with the corporate technical services and development staff to assure proper network operations

Network Consultant providing network consulting services for wide variety of clients. Worked as Data IT Manager for Trek Bicycle Corp subsidiary, along with other independent bicycle, retail, and product supply companies. Provided all levels of data support from infrastructure cabling to PC Management. Worked with the Archdiocese of Omaha (NE) to design, develop, implement and manage all aspects of 3 K-8 school networks.Managed all aspects of IT Services for Steril Manufacturing Company & The Atlas Awning Company.Responsible for all aspects of circuit management, hardware procurement, system administration, hardware procurement and management, point of sale management, wireless networking, printing, remote access and security.Negotiated contracts on behalf of clients. Explained technical terms and specifications to non-technical personnel. Recommended network changes and upgrades.

Engineer responsible for all facets of nationally recognized trucking company network infrastructure. Job requirements included:•Responsible for all facets of enterprise level data network with 200+ remote wide area network (WAN) offices. •Worked directly with CIO on IT strategic planning, budgeting & various security related policies for entire organization.•Worked closely with the internal business client community to achieve desired network results on numerous, large-scale projects.•Designed and developed Help Desk workflow processes and procedures•Trained Help Desk personnel in areas of Wide Area Network support•Oversaw multiple projects transitioning through a variety of network configurations, software & applications•Planning, implementation, design & roll out of desktop infrastructure, enabling more streamlined management of resources & hardware.•Disaster Recovery planning •Developed wide range of flexible solutions to resolve network & application related issues•Provided 2nd through 4th level support to the Help Desk personnel•Liaison to major communications carriers such as Verizon Business, AT&T, Sprint, CenturyLink, Cox Communications & multiple international telecom providers•Provided oral & written presentations to Executive Management in a manner understandable to those with no technological experience