My passion is to improve and maintain quality management systems by leveraging my 20+ years of quality experience to identify process gaps and devise continuous improvement strategies to resolve issues. I have a proven track record of success when it comes to troubleshooting, developing and maintaining organizational Quality Management Systems and processes, including Document Control Lean Six Sigma, Internal Auditing, CAPA and more!In 2015 I co-authored our organization’s Quality Management System (QMS) Manual based on ISO 9001, and worked with process managers and cross-functional teams to successfully create new SOP’s, forms, specifications and other business documentation required to exceed customer expectations and industry standards.If you review my profile, you’ll find examples of where I’ve provided a broad range of Quality System development & support, including:• Collected, organized, and monitored information related to quality and process improvement.• Generated reports using computer skills and distributed those reports to management• Created hundreds of original SOP’s, Work Instructions, Specifications, Forms and Visual Aids • Developed & maintained company's SharePoint based Document Control System. • Customer Complaint Administrator for company's Salesforce.com CRM.• Supported Six Sigma, Lean Manufacturing and Continuous Improvement Projects.• Developed Supplier Corrective and Preventive Action (CAPA) System• Created and administrated Engineering Change Control Process documentation• Conducted internal product and process audits.• Identified and documented the manufacturing process Quality Control Plan.Technical:• Microsoft Word, Excel, Visio, Access, PowerPoint, Sharepoint• Salesforce (CRM) Custom Workflows & Objects• SAP• Zontec Synergy 1000 (SPC Software)• Paper testing lab equipment, including gloss, PPS, moisture, caliper, density, sizing, stiffness.• Adobe Acrobat, Photoshop, Premiere•.