Howard Heipel Email & Phone Number

Blue Mountain

Ensuring the Safety of all Guest and Staff of Blue Mountain Resort, training of all new Agents and Supervisors in the Security Department. Scheduling, problem solving, Invoicing, implementation of the Security Training Matrix, investigations, involvement in the decision making of new staff. Bylaw Process.- Confident awareness of the Emergency Procedures and the implementations of them throughout the resort.- Effective communication skills and conflict resolutions, whether dealing with staff or guest.- excellent scheduling abilities- understanding of the contractual requirements- good knowledge of the law as it pertains to Security - investigative skills, knowledge of the 5 “W”s- first responder certificate

Ontario

Front Desk Manager the last 5 years, I worked as the Front Desk Manager at 3 different hotels for the Holiday Inn chain. My duties included scheduling for both the Front Desk and Porters, looking after reservations, banquet bookings, conventions, etc.