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Hospitality and healthcare are the cornerstones of a career built within people-focused care systems. I am so thankful to be a part of the amazing Watermark team. Grateful to serve this world class organization as Managing Director, across multiple communities in 3 states. I’m committed as a servant leader, to delivering world-class care and service, especially in the unparalleled years of 2019-2022. Supporting our residents, family members & staff thru kindness and collaboration remains @ the heart of what we do. Previously, I served as Area General Manager for Destination Hotels. My recent years of extensive hospitality roles as Area General Manager, Regional Vice President, and COO allow me to guide and support system-wide culture initiatives, & innovation objectives across a diverse world class team.
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Senior PrincipalContinuum Resource GroupUnited States
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Managing DirectorWatermark Retirement Communities Jul 2023 - PresentTucson, Arizona, Us
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Chief Operating OfficerAegis Living 2022 - Jul 2023Bellevue, Wa, Us -
Vice PresidentAegis Living 2021 - 2022Bellevue, Wa, Us
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General ManagerAegis Living 2019 - 2021Bellevue, Wa, Us∙ Manager of assisted living and memory care team. Supporting 100+ vulnerable residents and their families. ∙ Throughout 2020, triaging a pandemic and remaining a COVID-free environment across all residents and staff in a region seen as a viral hot spot. ∙ Leading the nation and the Assisted Living industry in virus prevention, infection control, and COVID protocols. Working to keep every resident and staff member COVID-free while enriching our senior residents’ lives.∙ Facilitating strong partnerships with regional and national staff, families, and local health authorities while ensuring best-in-class protection practices with care, ingenuity, and expertise to serve our residents and bring them joy despite an unprecedented situation. ∙ Providing residents and families peace of mind with consistent and transparent communication through timely updates. ∙ Commitment and advocacy for growth in diversity. The community I manage was the first selected for the Aegis’ initial Black Lives Matter Listen Forward Roundtable.
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Area General Manager - Destination Hotels & ResortsDestination Hotels 2013 - 2019Englewood, Colorado, Us∙ Served as Area General Manager of World Class 4+ Diamond Hotels and Resorts, guided over $100 million in revenue and supported 600+ team members and four signature properties: Woodmark Hotel, Suncadia Resort, Motif Seattle, and Hotel DeAnza.∙ Awarded General Manager of the Year in January 2016 among 100 Destination Hotels and Resorts.∙ Achieved a 38% turnover reduction in 2017 by defining and deploying the first Destination Hotels Leadership in Training development program which elevated internal customer survey scores and ultimately surpassed $300k in savings.∙ Woodmark Hotel: Achieved the highest net operating profit in the 27-year history of the property in 2015 and continued to exceed such record performance in 2016-2018. Partnered with Destination Leadership in March 2016, negotiating a 10-year management agreement extension with Woodmark Hotel ownership – the longest agreement signed since the property opened in 1989.∙ The Woodmark Hotel was recognized by Destination Hotel's as the best Urban Hotel for 2014 and awarded in 2015 as #1 of the Best Hotels in the World by Conde Nast Traveler, Travel & Leisure and US News & World Report. ∙ Guided multi-million dollar renovation of all guest rooms and suites on time with transformation of the Spa operations to Still Spa @ The Woodmark - www.woodmarkstillspa.com and 2015 capital improvements of the Hotel's signature Food and Beverage outlets.∙ Led multiple properties to top Trip Advisor ranking in their respective markets.Recognized among the top assets in the Destination Hotels Portfolio on Guest Experience Scores.∙ Leadership role across Destination Hotels on the Innovation Council. -
PrincipalContinuum Consulting Group 2010 - 2013Us∙ Led the re-positioning and stabilization as General Manager of the Four Diamond Luxury/Lifestyle property – the Historic Hotel Andaluz in New Mexico.∙ Served as the Development Principal for the 1st National Bank Building adaptive reuse Hotel project in Lexington, Kentucky (now a 21C Hotel). Development and consulting on both Branded & Upscale lifestyle full-service hotel re-positioning projects.∙ Led a Dual Management Role: General Manager, Four Diamond/LEED Gold Hotel Andaluz - and - Multi-Unit Development Manager on additional Goodman Realty Hotel project concepts. Achieved Four Diamond recognition award, Conde Nast Traveler “Best in the World” Designation, and over $400k cash flow improvement.∙ Launched the Downtown Convention Corridor Marketing initiative in partnership with Hyatt, Doubletree, and the Albuquerque CVB.∙ Led the sourcing, acquisition, business plan development, and financing structure of the $38 million 1st National Bank Building Hotel project in Lexington, KY (now a 21C Hotel.)Strategic Consultant for Tom Drumheller at Escape Lodging in the design and development structure of a $26 million Richland, Washington, Four-Diamond Hotel Project.∙ Served as Hospitality Mediator in resolving Hospitality Disputes. -
General Manager / Regional Vice President / PresidentProvenance Hotels 2001 - 2010Portland, Or, Us∙ Served in multiple leadership positions across 13 hotels as Provenance’s operations leader on direct management while also managing multiple branded and lifestyle entities.∙ Began in 2001 as Opening General Manager - Hotel Lucia; then renovated, rebranded, launched, and stabilized six additional premiere, independent, lifestyle luxury properties in four states. Also, served 2001-2010 as the companies’ Asset Manager on Branded Full-Service Hotel properties, including Starwood, Coast, and Paramount Hotels; guiding over 700 employees in excess of $150 million in revenue and elevating into the Regional Vice President and Chief Operations Officer roles. Independent Lifestyle Full-Service Hotels, Directly Managed: Hotel Lucia - Portland, OregonHotel Murano - Tacoma, WAHotel Deluxe - Portland, ORHotel Preston - Nashville, TNHotel Max - Seattle, WAHotel Frank - San Francisco, CABranded Premiere Hotels, Asset Managed: Westin Hotel - Portland, ORBenson Hotel - Portland, OR Roosevelt Hotel - Seattle, WACoast Hotel - SeaTacCoast Hotel - Wenatchee, WAParamount Hotel - Seattle, WASheraton - Tacoma, WA -
Worldwide Hospitality Conference Center Division DirectorRr Donnelley 1999 - 2001Chicago, Illinois, Us∙ Led this $12 billion global companies Conference Center Division as Worldwide Conference Center Director defining their Catering / Food Service objectives , Training and Standardization initiatives, Business plan development and quality platform across over 30+ locations in the USA, Europe and Asia. • Designed and implemented a Continuous Improvement platform utilizing LEAN / Six Sigma methodologies that significantly increased customer retention.
Howard Jacobs Skills
Howard Jacobs Education Details
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University Of Nevada-Las VegasHotel Administration -
Cornell UniversityProfessional Development Program At The Cornell School Of Hotel Administration
Frequently Asked Questions about Howard Jacobs
What company does Howard Jacobs work for?
Howard Jacobs works for Continuum Resource Group
What is Howard Jacobs's role at the current company?
Howard Jacobs's current role is Senior Principal.
What is Howard Jacobs's email address?
Howard Jacobs's email address is ho****@****ing.com
What is Howard Jacobs's direct phone number?
Howard Jacobs's direct phone number is +150329*****
What schools did Howard Jacobs attend?
Howard Jacobs attended University Of Nevada-Las Vegas, Cornell University.
What skills is Howard Jacobs known for?
Howard Jacobs has skills like Hospitality, Hospitality Industry, Resorts, Hotel Management, Leadership, Team Building, Strategic Planning, Hospitality Management, Hotels, Training, Food And Beverage, Business Development.
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