Implementations of large-scale and complex client hosting solutionsMaintain network and hosting infrastructure and provide Subject Matter Expertise escalation support for both Operations Center and Service Delivery groupsProvide Hosting Professional Services for customers with requirements beyond the normal scope of workOperational Testing and Documentation for all new product releases Testing and Documentation for Patches and Software UpgradesPerform hands-on configuration… Show more Implementations of large-scale and complex client hosting solutionsMaintain network and hosting infrastructure and provide Subject Matter Expertise escalation support for both Operations Center and Service Delivery groupsProvide Hosting Professional Services for customers with requirements beyond the normal scope of workOperational Testing and Documentation for all new product releases Testing and Documentation for Patches and Software UpgradesPerform hands-on configuration and troubleshooting of networking componentsPerform daily network health check monitoring and routine network preventive maintenanceCreation and Analysis of problem records to reduce incidents and improve quality of service Show less

Installation, maintenance and support of all core data centre and internal infrastructure, escalation point for customer service provisioning and operational support of managed and colocated services.

Troubleshoot hardware, faults, installations or upgrades to both global backbone network equipment and customer access equipment. Act as an escalation point and provide technical guidance for all departments in the EMEA Support Centre.
Resolve issues as defined in established departmental guidelines and escalation procedures.
Accomplish customer troubleshooting, customer maintenance and change request tasks in accordance with the established department guidelines.

Monitor all areas of the network edge from customer to core, troubleshooting IP over frame relay and ATM, monitor upgrade and troubleshoot all edge access devices and routers, monitor and troubleshoot peering connections and assessing international outage impact. Liasing with other telecommunications providers and co-operatively resolving faults to strict SLA agreements

Proactively monitor issues relating to circuits, servers and routers via SNMP and HP Openview, telnet, SSH, FTP and TFTP. Carry out remote installation and upgrades on real-time market data production servers proprietary software and operating systems and provide effective remote troubleshooting and resolutions to faults, as an integral part of the issue-resolution process, opening, updating and resolving trouble tickets as per the escalation policy and provide an escalation point for… Show more Proactively monitor issues relating to circuits, servers and routers via SNMP and HP Openview, telnet, SSH, FTP and TFTP. Carry out remote installation and upgrades on real-time market data production servers proprietary software and operating systems and provide effective remote troubleshooting and resolutions to faults, as an integral part of the issue-resolution process, opening, updating and resolving trouble tickets as per the escalation policy and provide an escalation point for other departments. Show less