Howard Kings Email and Phone Number

• Design, implement, and maintain complex IT infrastructure systems, including servers, networks, storage, and virtualization platforms.• Evaluate and recommend hardware, software, and network technologies to meet organizational needs and objectives.• Plan and execute system upgrades, migrations, and deployments while minimizing downtime and disruption to operations.• Configure and optimize server performance, including monitoring resource usage, capacity planning, and tuning system parameters.• Implement and maintain security measures, such as firewalls, intrusion detection/prevention systems, and access controls, to protect against cyber threats.• Develop and enforce IT policies, standards, and procedures to ensure compliance with industry regulations and organizational requirements.• Collaborate with other IT teams and departments to integrate systems, automate processes, and streamline operations.• Troubleshoot complex technical issues across multiple systems and platforms, identifying root causes and implementing effective solutions.• Provide technical expertise and guidance to junior IT staff, assisting with problem resolution and skill development.

• Delivered local and remote Tier 3 IT support for hardware and software to company personnel.• Planned and implemented the execution of strategic IT projects and initiatives.• Responded to internal inquiries and provide guidance on technology-related matters.• Updated software versions with patches and new installations to close security loopholes and protect users.• Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.• Collaborated with technical staff to perform data and services migration.• Stayed abreast of latest software developments to enhance job knowledge.• Maintained up-to-date case documentation for future reference.• Used proactive monitoring procedures and tools to identify and resolve Cyber Security threats and exploits.

• Provided T1 technical support and assistance to end-users via remote access, phone, email, or in-person.• Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.• Created new accounts, reset passwords and configured access to servers and file management software for users.• Developed training materials and procedures or trained users in proper use of hardware or software.• Installed and performed repairs to hardware, software or peripheral equipment.

• Managed social media pages and company website.• Developed and executed multi-channel marketing campaigns to promote products.• Digital photography of new employees, employee events, and products for the website and social media.• Designed and produced banners, brochures, and digital assets for distribution.• Developed work schedules according to budgets and workloads, covering priority tasks.

Responsibilities include supervision and operation of the retail store, freight, and human resources. A strong emphasis on customer service and sales in a fast paced retail environment, and building lasting business relationships.

Working as the Store Manager for the Games Workshop store was a fascinating experience. It saw me engaging customers on an everyday basis, not only on a sales level, but a marketing, event planning, and networking level as well. I was responsible for the sole operation of the store, in charge of everything from Sales, Marketing, Event Planning, Community Engagement, Brand Management, and Customer Service. It was most certainly a job of many hats, and on top of all those responsibilities was the day to day management of the store itself. I was responsible for an increase of store revenue compared to the preceding quarter, receiving recognition from the Retail Sales Manager of North America.

Responsibilities include: contacting Alumni and friends of the university to update contact information, improve public relations, provide information about current projects at the university, as well as invite contributions to the institution.

Maintenance of the store and surrounding premises, as well as interaction with customers to ensure filling of orders and total customer satisfaction.

Maintain the operating systems of the college, handling all technical issues that occurred, and educating students, staff, and faculty on proper procedure for handling the technical assets of the college.