OIT liaison responsible for attending to the unique IT business needs of multiple university accounts through OIT products and services. Managed over 10 major accounts and numerous others, both on and off campus at a tactical level.• Managed relationships and expectations by understanding and communicating client initiatives while keeping project teams on task to ensure their timely completion. • Proactively tracked support incidents to resolution and relayed product and support… Show more OIT liaison responsible for attending to the unique IT business needs of multiple university accounts through OIT products and services. Managed over 10 major accounts and numerous others, both on and off campus at a tactical level.• Managed relationships and expectations by understanding and communicating client initiatives while keeping project teams on task to ensure their timely completion. • Proactively tracked support incidents to resolution and relayed product and support issues and enhancements to management for continuous improvement of OIT solutions.• Established and maintained OIT billing agreements, and Statements of Understanding. Addressed contractual and billing issues to resolution.• Presented OIT solutions bi-weekly to all new university employees at orientation, also at student and faculty fairs and expos, making them aware of all OIT services available to them.• Documented visits, client contact information and IT business objectives in the shared account management sites. Show less

Marketed and positioned BYU Independent Study as the premier distance learning program to educational institutions throughout the country. Directed over 120 university and high school instructors. I-9 certified• Promoted BYU Independent Study through college and high school visits. Presented at multiple educational and articulation conferences. Covered 12 states and visited over 1000 schools, districts, and universities. • Enhanced relationships with educators and students… Show more Marketed and positioned BYU Independent Study as the premier distance learning program to educational institutions throughout the country. Directed over 120 university and high school instructors. I-9 certified• Promoted BYU Independent Study through college and high school visits. Presented at multiple educational and articulation conferences. Covered 12 states and visited over 1000 schools, districts, and universities. • Enhanced relationships with educators and students, leveraging their feedback to help improve programs and processes. • Developed and maintained advertising and marketing campaigns to improve visibility and increase enrollments.• Managed instructor programs and collaborated with instructional designers to enhance curriculum.• Hired 35 new instructors to improve student/teacher ratios. Organized the instructors training seminar, helped author the instructor training course, and revised their yearly contracts. Recruited and mentored several student assistants and tutors. Show less

CUE. Managed enterprise accounts as the liaison responsible for cultivating relationships that dramatically increased ROI and loyalty.• Highly successful in understanding and meeting customer needs through visits and extensive interviews to help maximize ROI, enhance relationships, and improve support. • Skilled in identifying business opportunities and organizing strategy teams to develop programs, solutions, services, and customized training to best address them.… Show more CUE. Managed enterprise accounts as the liaison responsible for cultivating relationships that dramatically increased ROI and loyalty.• Highly successful in understanding and meeting customer needs through visits and extensive interviews to help maximize ROI, enhance relationships, and improve support. • Skilled in identifying business opportunities and organizing strategy teams to develop programs, solutions, services, and customized training to best address them. • Experienced in all aspects of account management following best practices and providing comprehensive account plans, proactive issue tracking, and timely software upgrades. Resolved multiple billing and contractual issues.• Organized and facilitated 3 successful large-scale user groups that provided networking and training opportunities. • Recruited and trained six new advocates when responsibilities and accounts expanded. Consistently exceeded quarterly performance objectives and was awarded Relationship Manager of the Year. • Presented and demonstrated sales and service offerings at client sites and national trade shows. Show less

CNE, MCNE. Promoted Novell Technical Services and customized programs to enhance support for 300 accounts across Canada. • Negotiated support entitlement contracts with heads of corporations to tailor their support and ensure their success. • Held provincial focus groups and incorporated client feedback to develop better products, services, and training. • Organized the Novell French Support Group to address unique product, training, communication, and cultural issues for our… Show more CNE, MCNE. Promoted Novell Technical Services and customized programs to enhance support for 300 accounts across Canada. • Negotiated support entitlement contracts with heads of corporations to tailor their support and ensure their success. • Held provincial focus groups and incorporated client feedback to develop better products, services, and training. • Organized the Novell French Support Group to address unique product, training, communication, and cultural issues for our partners in Eastern Canada. • Implemented both Preferred Service and Information is Power programs that increased client’s self-reliance and leveraged their knowledge while reducing overall support costs, making Novell Support a profit center. • Provided detailed account plans for strategic partners in Canada that documented improved service and support. • Presented Novell programs and solutions at client sites, trade shows, and major events. Show less