- Develop professional relationships with suppliers, landlords for individual country and develop strategies accordingly including negotiating contracts.- Administer and all government setup procedures as well as managing new store opening.- Manage all financial aspects, store promotion all over country and region in charged.- Monitor, evaluate and oversee the management of all ground operation in oversea business.- Collaborate with business partner to develop effective business support plan and assist brand team on execution of strategies.- Working with the Area Manager, local partner, collectively agreeing all day to day operational decisions regarding the operation, financial and any local issue that may affect the business. - Hiring people & establish a team.Portfolio:A- Look. (MY) : 32 storesO.W.L. (MY) : 20 storesO.W.L (Vietnam) : 6 stores

- Oversee all stores operations based on the goals, objectives, and standards of the organization.- To plan and implement all store operations within budget.- To help direct and maintain inventory, product mix, and merchandising standards.- To develop staff training plan, pay scale, position descriptions, staffing structure, orientation process, employee benefits and policy manual to ensure that organizational training needs are met.- To oversee hiring of all other staff and to develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one- on-one performance feedback with supervisors and staff as necessary.- Coordinate stores information with website, plan and manage store promotion and design and maintain marketing campaign within budget to maximize local involvement and increase sales and membership.- Develop and map out new stores expansion plan and lease new profitable and strategic store sites and negotiate the most favorable leasing terms including M&E and advertising space.- Manage all leasing matter including new leases, renewal, closure, relocation and extension.- Manage all refits and new store construction process. From initial layout, drawings, approval, on-site supervision until the handover to operation.- To maintain all company stores and facilities in good working conditions at lowest cost.

- Oversee all stores operations based on the goals, objectives, and standards of the organization.- To plan and implement all store operations within budget.- To help direct and maintain inventory, product mix, and merchandising standards.- To develop staff training plan, pay scale, position descriptions, staffing structure, orientation process, employee benefits and policy manual to ensure that organizational training needs are met.- To oversee hiring of all other staff and to develop and maintain a system of staff feedback designed to facilitate communication within and among departments and participate in direct one- on-one performance feedback with supervisors and staff as necessary.- Coordinate stores information with website, plan and manage store promotion and design and maintain marketing campaign within budget to maximize local involvement and increase sales and membership.- Develop and map out new stores expansion plan and lease new profitable and strategic store sites and negotiate the most favorable leasing terms including M&E and advertising space.- Manage all leasing matter including new leases, renewal, closure, relocation and extension.- Manage all refits and new store construction process. From initial layout, drawings, approval, on-site supervision until the handover to operation.- To maintain all company stores and facilities in good working conditions at lowest cost.

- To achieve outlets sales target. - To lead the sales team to achieve the individual sales target. - To be fully responsible for outlets management. Including renovation, display and cleanliness and take care of general administration of outlets.- Ensure compliance to Retail S.O.P manual.- To analyze ad-hoc retail operational issues and make quick judgment calls.- Ensure sufficient manpower for outlet operational efficiency within approved budget.- Plan, develop and set up for any new openings and make relevant arrangement.- To liaise with the mall management and fair vendors on managing any promotional fair and exhibition.- Oversee outlet management by making sure relevant stock transfers taken place to facilitate the achievement of sales goals and optimum stock level.- Complete quarter stock inventories and stock investigation.- Support outlet with retail training, IT needs, Installation support etc.- Touring the sales floor regularly.

- Respond to customer inquiries via phone and e-mail; assist potential customers during their evaluation process, create quotes and new customer accounts, co-ordinate with channel partners, and close sales - Keep SolarWinds management informed by maintaining accurate customer and pipeline records within Sales Force- Submit accurate and timely activity reports as required- Conduct product demonstrations via the internet to potential customer’s audiences that is both technical and non- technical - Provide SolarWinds Management with information about the local market opportunity and identifying new business opportunities and channel partnerships- Quota distribution among distributor and reseller, pipeline management and sales report.

(Business System Development Division)- Focusing on account reactivation especially accounts that stop purchasing from DELL for 1 year and above! - Generating sales order from a list of none active account, cool-calling as to build the rapport. - Drive more order and seek for large opportunity order especially in enterprise units. - In charge of enterprise (server, storage and networking – hardware) and client product (desktop, laptop, software and peripheral – hardware)- Software – Microsoft operating systems, Microsoft Office, windows server etc, MacAfee and Norton antivirus.)

(Business System Transactional Division)- Dealing with customer, convince as well as persuading them buy Dell’s products. - Listen to their concerns and come out with total solution for customer’s IT infrastructure. - Attentiveness and knowledge on the company’s product would be vital when proposing IT solutions.- In charge of enterprise (server, storage and networking – hardware) and client product (desktop, laptop, software and peripheral – hardware)- Software – Microsoft operating systems, Microsoft Office, windows server etc, MacAfee and Norton antivirus.)

(EXECUTIVE ESCALATION)- Handling in-bound and outbound customers which calling from South Asia, consists of Singapore and Malaysia customers. - Handling customer’s complaints further assist to solve customer’s problems. It requires being able work under limited resources and time frame.- Works in line with others related department to solve customer’s problems. Consolidating resources in order to assist customer.- Ensure that customer have a satisfied purchasing experience.