I head up the Preston & South Ribble side of the established Lancastrian Estates.• Established a successful business from scratch, managing all operations independently, with a focus on delivering a high level of personalised service.• Known for building strong client relationships and delivering tailored solutions, leading to repeat business through recommendations and word-of-mouth.• Developed strategies for local brand growth, significantly enhancing client satisfaction and retention.• Effectively utilised cross-selling and upselling strategies to maximise business opportunities and client value.• Consistently converted prospects into clients by understanding their needs and providing customised solutions.• Negotiated upfront fees, demonstrating strong negotiation and client trust-building skills.• Key Successes:o 63% Valuation-to-Instruction conversion rate.o 93% Instruction-to-Sales conversion rate.o Average fee of £3,300 (1.25% vs. local agents charging 1%).o Successfully secured upfront fees from clients, adding to business cash flow, and demonstrating high client confidence.

Dewhurst Homes deal with both residential sales and lettings.• Launched and managed two successful branches, recruiting, and developing high-performing teams.• Delivered exceptional customer service and met sales targets while expanding the company’s presence.• Trained and coached staff in cross-selling and upselling, enhancing revenue streams and client satisfaction.• Focused on building long-term client relationships, increasing repeat business through tailored solutions.• Key Successes:o 57% Valuation-to-Instruction conversion rate.o 67% Instruction-to-Sales conversion rate.

• Led office operations, implementing best practices to increase operational efficiency and profitability.• Trained staff on customer service and cross-selling/upselling techniques, driving additional business opportunities.• Developed strategies to improve financial services offerings through targeted consultations.• Key Success:o 55% Valuation-to-Instruction conversion rate.

• Led a high-performing team, mentoring and developing staff to meet sales targets.• Focused on building client relationships, delivering tailored solutions to meet individual needs.• Drove business growth through effective cross-selling and upselling strategies.

• Consistently met and exceeded sales and business targets.• Played a key role in team development and mentoring, including implementing effective upselling strategies.• Enhanced profitability through strong customer relationships and targeted cross-selling opportunities.

• Managed all aspects of the business, from staffing to profitability, ensuring high standards of service.• Maximised revenue through effective cross-selling and upselling initiatives in a full-service environment.

• Excelled in relationship-driven sales by delivering tailored solutions to meet clients' specific needs.• Successfully trained staff in cross-selling and upselling techniques, contributing to higher sales outcomes.• Recognised with awards for excellence in sales and customer service.