Howard Schildt Email & Phone Number

Washington D.C. Metro Area

• Served as a Subject Matter Expert for Visa and debit card products.• Administered processing for all pin, debit and ATM card requests.• Conducted review of reports to identify and escalate suspicious card activity/trends.• Minimized losses against credit union and its’ members by investigating charge-back procedures and used CAMS and Fair Isaac reports to investigate suspicious financial activity. • Processed all appropriate transactions, disputes, notifications/reports as they relate to lost, stolen and chargeback items in a timely manner.• Maintained awareness and ensure that EFCU’s policies, procedures and operations are in compliance with all credit, debit and ATM card requirements, regulations and/or guidelines as they relate to NCUA, CUNA, PSCU, VISA, and Fiserv.• Reviewed and monitored appropriate processor reports, and take appropriate actions to prevent fraud and/or losses as they relate to credit, debit and ATM card programs.

Rockville, Maryland