Work remotely and independently, using a web application to support the measurement of search data relevance. Evaluate the quality and utility ofonline content according to detailed criteria, which constantly evolve and change. Subject to monthly quality reviews to ensure compliance withsaid criteria. Manage my training, on a biweekly basis, to maintain a high standard of work quality. Determine my schedule, but adhere to a setminimum and maximum hours per week. Time management, including keeping records of hours worked and adhering to productivity standards, isentirely my responsibility.

Providing introductory information to new customers and assisting in account setup. Ensuring that customers are satisfied with products orservices. Informing customers or clients on additional products or services. Determining the quickest, most effective ways to answer a client's orcustomer's questions. Escalating concerns and troubleshooting common issues with a product or service. Working with a team of CSRs and otherdepartments to find appropriate solutions.

Maintained existing client accounts, responded to customer inquiries and complaints with over 90%customer satisfaction, and assisted inattracting new clients. Meet and exceed all set productivity and performance standards while meeting or exceeding multi-million dollar salesbudgets, including keeping abreast of funding requirements and technological advances within the Complex Rehab industry. Deliver and repairequipment, and assure that all customer documentation and records are filled out completely and accurately. Relay any customer needs aboutproducts or services to appropriate managers or personnel. Train and educate customers in the proper use, care, and safety of equipment andproducts. Perform fitting and adjustment to meet medically prescribed needs. Assemble equipment following company standards of quality andproductivity. Accept direction and coordinate with clinicians regarding specific assembly and modification instructions. Respond to customer andreferral inquiries, requests, and complaints promptly.

Perform set up and delivery of home medical equipment as prescribed. Instruct customers and caregivers on the use and safety of equipment whilemeeting or exceeding 90% customer satisfaction. Coordinate and complete home oxygen and medical supply deliveries along with equipmentchecks on a daily route as determined by the patient's needs and schedule. Call and schedule directly with customers or caregivers for all homedeliveries, maintenance, and pick-ups. Fulfill all duties as on-call service representative during evenings, weekends, and holidays on a scheduledbasis, replying promptly and completing all customer documentation with 100% accuracy. Perform equipment repairs and preventativemaintenance in the customer's home and at the center.