Howard Silver Email & Phone Number

•Virtual CIO / technical advisor for clients- Hold periodic Technical Business Reviews, advise about subjects such as O/S updates, Cyber-Security including 2fa, Compliance, firewall security, equipment health and ages.•Manage client expectations integrating into ITSA managed services. Communicate with “C Level” stakeholders, owners, or managers to explain process and timing. • Client advocate – resolve client issues and manage expectation regarding support issues or procedures.•Hardware/Software/Hosting sales and procurement. Achieved Lenovo Silver Partner status.•Client vendor management – phone systems, 3rd party software, isp’s.

• Manage Helpdesk team - Schedule engineers and support technicians for trouble resolution using talent management matching technician to task. Approve time and expenses for technical staff.• Provide escalation support and guidance for support technicians.• Member of management team. Work with CEO regarding staffing, interviews, job requirements and coverage. • Manage projects - Define scope, schedule implementation and resources, follow up with techs and customers.• Work as Internal Sales Manager providing guidance for hardware, software, and Hosting Services. • Member of Lenovo Legends Sales - Channel Partnership.

Chadds Ford, Pa, Us

Business analysis as it pertains to IT costs - budgeting, software license review, SAAS, vendor management, computer inventory management, staff management, mobile/internal phone account management.Perform many internal support tasks such as network, server and pc support/builds, software installs/upgrades, on boarding of new users, maintain Shoretel phone system, computer inventory management.

Manage projects regarding network access and information protection around Cigna Infrastructure.

Giraltar IT was formed due to a partnership between NetDataIT and Gibraltar Technology. Provide second level support for customers both remote and on site, Build and install Windows servers and PCs. Perform general network trouble resolution, virus removal, and software installations. Hardware and software sales including e-mail outsourcing and/or server outsourcing (cloud).

Manage and mentor group of 4 Helpdesk/Network technicians. Schedule technicians for on site and /or remote trouble resolution using talent management matching technician to task. Provide first and second level support for customers (mostly remote via logmein). Build and install Windows servers and PCs. Perform general network trouble resolution, virus removals, and software installations. Recommend, sell, and purchase products for customers sometimes negotiating price due to budget concerns. Perform customer service duties settling customer billing issues and other concerns.

Managed Help Desk and Network Administrators including annual reviews and new employee selection process. Supervised staff of four and used talent management skills to recognize their areas of expertise in assigning work. Instilled a sense of urgency in the IT staff where none existed and improved the level of service provided to end users. Implemented 24x7 network monitoring and dry fire suppression system for server room infrastructure and emergency response time improvement. Remedied relationships with Finance, Operations, Customer Service, First Reporting, and Claims by providing increased services on-site and remotely. Managed Vendor relations. Negotiated contracts with new and existing telephone vendors resulting in improved service and reduced costs by 25%.

Assumed additional duties of Help Desk administrator and support of Telco systems due to downsizing and budget cuts. Replacement/upgrade of network servers, computers and software utilizing constantly shrinking budget due to falling sales results. Improved relations between the American IT staff and the corporate (European) IT staff. Planned and moved Data Center with minimal user impact. Implemented use of Symantec Ghost software for imaging of computers which decreased system configuration time by 50%. Saved company over $25,000 by reviewing software licenses. American project lead for upgrade of Windows NT domain to Windows 2003 domain. Maintained collaboration between Corporate IT and Network Administration to implement Windows 2003 Network including File and Exchange servers.

Managed internal IT support group including annual reviews and new employee selection process. Guided the internal IT staff to improved level of service to internal clients (professional accounting staff, administrative personnel, executives). Implemented the successful migration to a Windows 2000 domain structure (servers and desktop/laptop computers) for group of 80 users. Maintained software licenses and hardware inventory.

Organized and implemented corporate help desk. Started as network support administrator and quickly promoted to project lead, then Internal Support Manager. (in - Managed Help Desk and Network Administration staff of 10 technicians for internal and external customer support while inproving customer service, performed yearly review of employees managed, participate in hiring process of new technicians, purchase new servers, desktops, laptops, and other computer equipment.

Configure and install Windows NT 4.0 servers, configure personal computers for network using Windows 95, instruct users on Windows 95 Operating System and other packages, install software and/or upgrades, repair, upgrade, and replace personal computers as needed and co-ordinate repairs with outside service, provide technical support on various software packages, maintain Home Page, and create Database Applications using Microsoft Access.

Configure NT network. Purchased and configures personal computers software, and related equipment, trained users in Microsoft Windows, Word, Excel, terminal emulation, repaired personal computers as needed, and created Database Applications using Microsoft Access. Performed duties as a programmer using RPG and COBOL on HP3000 and Unisys System 80. (out wrote on-line programs using SIGEDIT to view/change KSAM files, created new JCL on HP3000 and Unisys system 80 and trained IT staff, created V/Plus screens for data entry and trained personnel, monitored system security, and instructed users on HP Financial Management System) (in- Move IT facility from Center City to suburban location, Convert proprietary financial system to HP Financial Management System, Upgraded 2 UNISYS mainframe systems to current hardware, converted Unisys system to HP moving data files and programs, participated in business study for Company Acquisition).