Howard Stretch Email & Phone Number

Mitcham, GB

Sevenoaks, Kent

Surbiton

Surbiton

• Relationship management. Engaging with key stakeholders in the business and building strong business relationships.
• Team management. Ensuring rotas are completed and key dates in the ski season are correctly staffed. Keeping regular communication flowing through the team through one-to-one/ team meetings and digital communication..
• Escalations. Evaluating and escalating high priority incidents to the correct IT/Business area. Providing out of hours cover for escalating critical incidents.
• Overseas travel. Travelling to local and overseas destinations to assist with seasonal roll out/in of IT hardware. Attending sites with escalated IT problems to assist with problem resolution and manage business.
• Incident management. Logging and allocating incidents through the service desk tool. Ensuring SLAs are met and high priority incidents are escalated to the correct business areas.
• Asset management. Ensuring correct hardware stock levels are in place for seasonal requirements. Ordering equipment and shipping to overseas destinations.

Surbiton

• Overseas concierge training. Attending Apple iPad rollout to overseas concierges and training users how to use the devices. Actively diagnosing and resolving any incidents that occur during training. Analysing and.
• Ordering and configuring iPhones. Following process documents to configure Apple IDs and set up of handsets. Installation and configuration of mobile apps.
• Set up and configuration of Apple iPads for overseas projects. Following process documents and re writing when required. Asset management and shipping of completed units.
• Setting up and leading meetings. Setting up invites and conference lines and managing scheduling.
• Active Directory. User/Password management. Setting up new users. Moving objects to correct OU’s. Setting up new AD Groups and adding users to them.
• Microsoft Exchange 2007. Setting up new users and managing existing users. Setting up mailboxes and creating/managing access groups. Setting quotas and setting up archives. Troubleshooting mail flow errors. PST and OST.

United Kingdom

• Deployment Planning. Gathering all relevant user and hardware information/locations and coordinating deployment around user availability.
• Pre Deployment user profile back up. Ensure all users have saved all relevant data to network drives and sign off forms are completed.
• Windows 7 deployment. Bulk PXE boot of Windows 7 machines according to deployment schedule for Windows 7 deployment.
• Post deployment checks. Confirm each deployment has been successful. Check local applications and policies have applied. Complete machine sign off.
• End of deployment sign off. Confirm all paperwork is up to date. Confirm all relevant project leads have been contacted and deployment schedule has been update. Secure deployment site.

Ealing Broadway, W4

• Imaging of new and existing hardware with Dell Windows 7 64 bit images.
• Installation and configuration of company bespoke software.
• User profile configuration. Backing up of user profile to external storage devices and migration of profile to new system.
• Asset management. Keeping relevant documentation up to date and entering asset details into asset management database.
• Remote user migration. Setting up and sending out PC’s to remote users. Remote migration and support for 50 homeworkers.
• Active Directory Management. Adding users and Computers into AD and assigning the correct groups. Resetting of accounts and passwords.

• 1st, 2nd and 3rd line support for 50 users including the sales office and external sales team.
• Email management for MDaemon mail system. Management included new user set up, fault diagnosis, monthly upgrades and patches, database size management and email tracking.
• Crystal reporting. Setting up new reports from data extracted from the sales database and editing existing reports to user specification.
• Excel reporting. Setting up and editing reports using M/S Excel 2007. Setting up sales boards for the sales team linked into the live sales database.
• Hyper V administration. Managing and monitoring the Hyper V servers within the sales office. Managing and releasing paths and upgrades.
• Backup/Restore administration for site files and databases using Backup assist. Daily rotation of backup drives.

Sydney, Australia

• Remote support for external clients across 4 Asia Pacific countries. Support included installation & fault diagnosis of MS Windows XP/7, MS Office 2003/2010 and regional applications.
• Application support and monitoring for ERP and CRM systems. SAP user/password administration as well as local client installation.
• Senior Analyst meetings. Chairing meetings for the regional support team and following up on any issues raised.
• Monitoring of service support calls through the global Remedy system. 1st line user contact and call resolution.
• Deployment of new systems and applications using Altiris deployment console. Altiris NS and DC used to manage the local office laptop/PC portfolio.
• Completing global and regional IT projects, using MS Project and global sharp sites. Assisting global project team for local objective completion.

Upminster, Essex

• Installation and administration of Torex developed software (TLMS).
• Fault diagnosis and repair of a large range of EPOS hardware including IBM, Siemens, Dell, NCR and ICL/Fujitsu.
• Installation fault finding and recovery of Windows NT, 95, 98, 2000 and XP Pro.
• Disaster recovery for D.C Leisure servers using relevant backup and restore tools.
• System recovery on Windows 2000 And Windows NT servers.
• Installation and fault diagnosis of CAT5/BNC cabling, hubs, routers and switches.

Kingswood, Surrey

• Fault diagnosis and repair of IBM desktops and laptops.
• Upgrading network cabling from BNC – CAT 5.
• Assisting in-house software team with diagnosis tools.
• Diaster recovery and data recovery of damaged software.
• Warranty repair of IBM desktops and laptops.
• Procurement and management of IBM parts from local parts stores.

City And Guilds 259 Level 1 & 2, Aerospace, Aeronautical And Astronautical Engineering, Complete

Education record