Bexar County IT - Technician (March 2024 - Present)San Antonio, TXConverge - Formerly Technology Integration Group (July 2014 - Sept 2023) San Antonio, TXImaging workstations, laptops and tablets for various accounts (Bexar County, RushEnterprises Northwest Vista College); Enrolling, Deploying, Repairing Chromebooks for San Antonio ISDs, Austin ISD, Round Rock ISD, Beaumont ISD, McAllen ISD and other ISDs within TexasWellMed - Help Desk/Desktop Support Technician (Sept 2013 - May 2014)Installs, troubleshoots, repairs and supports the enterprise-wide desktop resources such as desktops, laptops, thin clients, printers and scanners.Installs, configures and troubleshoots PC operating systems and client software.Recommends guidelines and changes by identifying problems; developing improvements; describing methods; writing procedures.Utilizes remote desktop control tools to troubleshoot/evaluate issues via telephone.Assesses the need for and implements performance upgrades to PCs, including installation of I/O and NIC cards, hard drives, RAM, CD-ROMs, etc.Performs installs, moves, adds and changes (IMAC) as requested by end users.Assists with Help Desk calls as needed. Performs all other related duties as assigned.AETNA - Help Desk/Desktop Support Tech (Dec 2011-May 2013)Worked in various positions at Xerox including hotel business centers, mailrooms and onsite copy centers. Periodically helped to install copiers at various accounts (Oct 1997-Dec 2011)Worked weekends and evenings as a valet supervisor at the Hyatt Regency Riverwalk and Hotel Contessa (May 2004-March 2009) Studying for CompTIA A+ and Cisco Certified Networking Associate (CCNA) certification at Northwest Vista CollegeSpecialties: Cisco Certified Entry-Level Networking Technician (CCENT)-May 2011