Howard Chao Email & Phone Number

Adelaide, Australia (Remote)

Duties• Provided technical support regarding product design and material properties regarding PU and TPU.• Oversaw prototype development and mold design such as draft angle.• Sourced suppliers and select materials based on product functionality.• Created product QA procedure, test sheets and QC checklists.• Tested samples, formed test report, and performed root cause analysis.• Tracked project progress and ensure project is delivered on time. • Communicated with manufacturers in China to clarify detail product specifications and project requirements.

Sydney, Australia

Duties• Examined and re-designed storage to increase capacity. • Redesigned location of workstations to improve beverage dispense efficiency. • Developed new BOMs and SOPs for more accurate cost estimation.• Inspected current assets and installed new equipment to improve workstation.• Sourced new supplier for new project to reduce total cost.• Monitored material usage and maintained sufficient stock level to reduce product waste.• Monitored daily operation and compliance of WHS.• Prepared daily shift report and monthly inventory report.• Conducted staff training and performance managing.• Managed contractors and oversaw operation status. • Managed suppliers, inventory, and keep accurate records. • Answered to customer inquiries and resolved complains. • Established and maintained relationship with customers and suppliers.Achievements• Doubled available workspace and storing capacity by fourfold with new design and equipment.• Improved beverages dispense efficiency by 2 times with new workstation design and relocation. • Sourced new suppliers and reduced product cost by 30% with price and quantity negotiation.• Reduced producing time by 20% and material waste by 10% by implementing new BOMs and SOPs.

Sydney, Australia

Duties• Conducted root cause analysis and form corrective action report (CAR).• Created corrective and preventive action plans to avoid future product failure. • Held weekly CAR meeting to track the progress of corrective actions implementation and status of top issues.• Analyzed failure of returned products, created service manual and guided service team through the steps.• Redesigned parts for new and existing products to improve functionality based on customer feedbacks. • Led weekly welding and soldering training for production team to improve overall quality in assembly.• Liaised with design, production, sales, and customer service teams to collect feedback for product improvement. • Provided technical support to design team on part design, safety coefficient and production feasibility.• Main communication between China and Sydney teams to translate product specs between Mandarin and English.• Oversaw manufacturing process, assembly methods and fixtures to maintain product quality.• Created QA process documents, bill of materials (BOMs), flowcharts, test sheets, and QC manual. Achievements• Redesigned lifting mechanism to increase lifting power by 180% and capacity by 155%.• Achieved 0 failure in 2 existing products by conducting root cause analysis and forming product test procedure.• Created online CAR database to provide easy access to all teams in product history, failure and design change in details.

Taipei City, Taiwan

Duties• Reviewed product drawings and specifications based on project requirement. • Developed detailed project plans to monitor and track progress.• Oversaw progress of installation, commissioning, overhaul schedule, operation status, and spare parts.• Prepared BOMs, drawings, and performance data sheets. • Prepared proposal, quotes, bids, tenders, contracts, and purchase agreements.• Clarified deviation, detail specification and scope of work with clients.• Managed contractors and sourced new 3rd party contractors in local countries.• Acted as the main communication contact between venders, clients, and contractors in regard of project issue. • Attended to urgent technical issues and provided technical support.Achievements• Introduced an additional hydraulic coupling to save 30% on energy consumption, reduced operation cost by $971k annually.• Reallocated resources to avoid installation delay between 5 companies across 3 countries during Chinese New Year holidays.

Xiamen, Fujian, China

Duties• Reviewed, modified, and interpreted product specifications and technical drawings. • Prepared BOMs, cost estimation, and development timeline for prototypes. • Developed flowchart and QA checklists for manufacturing process.• Investigated failure and conducted root cause analysis.• Implemented design and process changes when required.• Attended to technical issue and provided solution to production and QC teams. • Held weekly meeting with production and QC teams to investigate and resolve product issues.• Oversaw project, including manufacturing process and production scheduling of prototype, trail, and mass production.• Controlled project budget and reduced total costs. • Created and maintained comprehensive project documents. • Held weekly development meeting to update project status and gain feedbacks from all teams. • Liaised closely with internal and external stakeholders for new project development.• Acted as the main contact window with clients regarding product specification and project status.• Sourced new suppliers for tooling and parts to drive quality improvement and cost reduction.• Led weekly R&D meeting for current process and quality improvement.• Participated in monthly cross division R&D program to contribute to overall quality improvement.• Translated documents and specification to Mandarin for production and QC teams.Achievements• Redesigned product structure based on FEA analysis to increase product strength and overcame technical obstacles.• Increased mold lifespan by 5 times, de-molding efficiency by 30%, and decrease material waste by 42% with new mold coating. • Reallocated resources to reduced prototyping time by half for a product showcase in short notice. • Created new product testing method to decrease prototype development time by 4wks and cost by 30%. • Eliminated product surface texture issues by forming new production SOP. • Saved a dismissed project by identifying material contamination sources.

Taichung, Taiwan

Duties• Conducted product failure tests and prepared failure reports on products and components. • Reviewed product drawings, validated designs, and identified design error. • Assembled and tested products with production and QC teams. • Implemented new jigs for production of new model. • Scheduled and planned for product trial and mass production.• Held conference meetings with venders and clients for product issues. Achievements• Reduced material wastage by 10% by implementing new jig.• Eliminated screen malfunction issue (~23%) by recalculating material size. • Decreased product defect rate by 0.81%, 7706pcs, by redesigning bonding area. • Resolved open circuit issue by identifying design error.

Norman, Oklahoma, Us

Duties• Inspected and measured job site to determine location of installation. • Produced interior designs and store front layouts including floor plans and pipelines as per site measurements. • Developed integrated layout design and equipment plans.• Created comprehensive construction plans to monitor project progress. • Installed equipment and scheduled maintenance activities. • Managed contractors, oversaw project status and monitored construction progress. • Developed SOPs and BOMs, and implemented ERP system.• Monitored daily operation and compliance of WHS. Achievements• Resolved HVAC issue by recalculating capacity and upgrading existing unit.• Doubled service efficiency by creating new route for material passage.

Master'S Degree, Mechanical Engineering

Activities and Societies: Taiwanese Student Association, OU cousin

Mechanical Engineering

Activities and Societies: Habitat for Humanity, Taiwanese Student Association, International Student Association, American Culture Exchange

Bachelor'S Degree, Mechanical Engineering

Associate'S Degree, Mechanical Engineering