Craig Howard Email & Phone Number

Canonsburg, Pennsylvania

Moon, Pennsylvania

• Interacting with customers via email, phone, etc. to provide a prompt response to inquiries
• Managing and processing incoming customer orders and requests; Maintained records
• Following up on commitments to customers and internal constituents
• Communicating and coordinating with internal departments to ensure ability to meet quality and delivery requirements
• Providing customer support when required with our customer facing tools and resources

Pittsburgh, Pennsylvania

- Brought in to help the Fraud and Risk Analysis Team transition from Memento software to Actimize- Utilized Navigator software to research and investigate customer’s accounts to verify fraud- Worked on the team that saves the company hundreds of thousands of dollars monthly in preventative fraud loss- Introduced to software programs such as Visio, Power.

Greater Pittsburgh Area

- Increased production in upwards of 25%, in 4 months, by maximizing the employee’s daily potential. - Minimized unnecessary costs of thousands of dollars by updating current quality standards. - Maintained optimum operations by assigning work to 50+ employees, creating work schedules, hiring and training 10 new employees, and monitoring worker and plant.

Greater Pittsburgh Area

- In charge of all major accounts for the plant. - Customer Service being the number one objective in striving towards their success and ours. - Performed extensive inventories at each hospital to maintain correct levels of their stock.

Greater Pittsburgh Area

- Regulated, day to day, 150 to 200 employee’s interactions based on Compliance Standards. - Effectively tested and integrated Analytics software into our everyday processes. - Modernized 5+ daily and weekly Excel reports for consistency. - Conducted investigations into fraud and falsification of information to the public. - Designed, implemented.

Greater Pittsburgh Area

- Reviewed student files, records and other documents to obtain information and respond to requests. - Accessed computerized financial information to answer questions related to specific accounts. - Provided operational support for high-volume financial institution.- Assisted over 250 students to obtain or keep financial aid during time of employment.

Greater Pittsburgh Area

- Utilized selling and interviewing skills to layout educational program for potential students. - Displayed strong communication and problem solving skills. - Focused on the best interests of students to lead them into a brighter future.

Greater Pittsburgh Area

- Managed a staff of 10 sales associates, 3 team leaders and 2 assistant managers. - Interviewed job candidates and made staffing decisions. - Counted cash drawers and made bank deposits. - Reordered inventory when it dropped below predetermined levels. - Generated repeat business through exceptional customer service.

Bachelor Of Arts (B.A.), English And Communications

I prepared myself for the working world by gaining as much knowledge as possible. I put all efforts towards being the best student.

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities

Activities and Societies: CCAC Golf Team