Carla L. Howard Email & Phone Number

Cincinnati, Ohio, United States

Engage, educate and bring awareness about the need for more minority blood donors with an emphasis on the critical need for minority blood donors to help provide donations that support the unique transfusion needs of patients living with Sickle Cell Disease.

Recruited participants for clinical trials based on study qualifications through various recruitment strategies, i.e., utilized a marketing firm, targeted social media ads and direct communications with local advocacy groups.Collaborated across multiple teams to ensure clinical trial participants were successfully enrolled into the clinical trials.Coordinated with medical providers, clinical trial sites and clinical research associates to ensure compliance for clinical trial participants.Leveraged relationships and alliances with local advocacy groups, service providers and other healthcare providers to enhance services and referral networks for clinical trials.Served as primary liaison for management staff, clinical research associates, physicians, community organizations, and clinical trial patients.Followed Regulatory Affairs policies to establish patient requirements and recommended appropriate actions to resolve issues.Monitored delivery of care by engaging with clinical trial participants and clinical research associates to identify progress toward desired outcomes of the study.Utilized electronic patient database to track and document study enrollment.

Cincinnati, Ohio, United States

Cincinnati, Ohio

Supervised and supported staff on their routine work duties, career development, and policies surrounding client care.Collaborated with leadership to develop, implement, and manage client services programs.Provided benefit plan interpretation, guidance and counsel to colleagues, managers, and HR business partners. Served as primary liaison with service providers to resolve escalated benefit related issues.Processed new-hires, benefits, leave and termination while ensuring 100% compliance with various laws and regulatory mandates. Evaluated client history, arranged case consultation, and made recommendations to case managers regarding client’s eligibility for services.Conducted initial needs assessment and interview with all prospective clients.Worked with county officials to complete intake, discharge, and transition plans as well as the implementation of the initial service plans, family, educational and peer goals.Performed investigations on client incidents as necessary, including reviewing all internal and external incidents, behaviors, medical and QA reports.Maintained accurate documentation of client services objectives and outcomes in accordance with Federal, State, County and organization policies and procedures.Compiled and distributed weekly and monthly care management reports to the respective counties.

Cincinnati, Ohio, United States

 Manage, organize, and implement two major events and a third-party fundraising event to contribute to the organizations overall development efforts Execute initiatives to grow individual and corporate giving through annual gifts, campaigns and special cultivation activities/initiatives Monitor progress and report monthly on progress against goals & objectives Analyze giving trends and donor responses to determine appropriate follow-up and/or next steps Assist with all communications including: sponsorship packages, social media, press releases and other related communications to drive awareness and sustainability for the organization

Cincinnati, Ohio, United States

 Strategized and established new business opportunities with prospective clients through cold calls, leads, networking, and referrals Researched, identified, and tenaciously generated weekly new opportunities over the phone and web Cultivated long term relationships with customers through consultative and suggestive sales, and follow-up Consulted with clients to conduct need assessments, customize sales strategies and tailor services accordingly

 Researched, drafted and submitted all grant applications and reports Collaborated with program directors to pair program needs with appropriate funding sources Created and maintained appropriate spreadsheets and documentation to support grant expenses in collaboration with the finance department Developed and maintained relationships with the foundation’s funders, other organizations and stakeholders Coordinated all volunteer training, placement and recognition initiatives

 Donor research utilizing LinkedIn, Google links and Raiser’s Edge Prospected for new donors via community relations and corporations Served as the Volunteer Coordinator Lead and Text2Bid Trainer for the Rockin’ Ribs at Riverfest 2016

Cincinnati, Ohio, United States

 Managed business relationships with merchants and created new sales opportunities to secure repeat business Developed and executed strategic plans for contract renewals and extensions to maintain merchant profitability  Managed conversion process of merchants by utilizing on-site visits, testing, and training

Cincinnati, Ohio, United States

 Implemented contract pricing using a computerized billing system and audited invoices to ensure compliance Worked closely with account executives to resolve billing issues Managed accounts to ensure fees were properly distributed per clients Bankcard Merchant Agreements