Howard Henry Email & Phone Number

Norfolk, Virginia, United States

• Directed timely entry and processing of both direct and indirect disputes, complaints, hardship requests, legal disputes, and other miscellaneous tasks complying with state and federal regulations, mentoring a staff of.
• Partnered with senior management team members to integrate offshore resources into daily operational and compliance processes while exceeding internal quality and production goals.
• Produced and published hardship procedures in cooperation with management to support the company's first hardship program, adding an average of 40K+ hardships per month, serving as a SME for escalated cases.
• Set up project management function within the department, including an improved process to manage all internal projects resulting in efficient documentation updates, streamlined communication with IT on system.
• Worked with Project Management Office and senior management to implement required system enhancements for in-house applications; oversaw drafting of new features, documentation, and training applicable staff.
• Created MS Excel staffing forecast model in conjunction with Senior Operations Manager to ensure internal and regulatory SLAs were met in written correspondence area (average 35K+ correspondences per month).

Norfolk, Virginia Area

• Headed implementation of the corporate Compliance Management System objectives and framework as defined by the Chief Compliance Officer, mentoring and developing seven international personnel. Consulted with General.
• Drove the organization’s first risk assessment and control testing plans for U.S. and Canadian subsidiaries.
• Enabled improvement in turnaround times and clearer feedback to senior management through a complete restructuring of the monthly control issue remediation validation process.
• Steered formulation of a risk-based corporate compliance testing plan (8-10 testing engagements per year) for the core business in the U.S. and all subsidiaries in the Americas including the U.S., Canada, and Brazil.
• Presented comprehensive view of risk to Chief Compliance Officer, utilizing the corporate compliance risk assessment tools and methodology to aggregate risk information, evaluating over 350 risk statements per year.
• Evaluated compliance gaps and initiated corrective action plans in collaboration with executive management of business units, along with delivering guidance on how to address similar issues in the future.

Norfolk, Virginia Area

• Rendered oversight to client servicing operations, compliance risk assessments, and external audit support. Oversaw the performance of 27 international personnel, which consisted of seven direct reports. Administered.
• Took charge of analyzing and mitigating the organizational process risks through implementation of controls.
• Worked in partnership with General Counsel in overseeing state examinations and license renewals.
• Worked directly with external auditors to successfully renew annual SOC-1 certification.
• Coordinated with business leaders in creating and maintaining policies and procedures and developed document inventory system. Key Achievements:
• Directly collaborated with the corporate compliance executives in employing comprehensive compliance program in the Bankruptcy Department, which consisted of risk assessments, control design and testing, monitoring.

Norfolk, Virginia Area

• Built a process management team and oversaw new client onboarding for operations. Supervised five direct reports, assembling process diagrams and relaying vital account feedback to support contractual updates and new.
• Designed operational reports for the SOC-1 certification; established robust controls with external auditors to monitor processes, aiding in business development due to industry recognition as a trusted provider.
• Formulated a model to estimate the costs of servicing proof of claims; increased market competitiveness with accurate assessments of true profitability during client evaluations completed by executive management.
• Collaborated with senior managers to create a proof of concept for a document automation project estimated to generate $1M+ of annual savings; compiled business and functional specifications and tested technology.
• Reduced the turnaround for trustee refunds from 30 days to one week; elevated trustee customer service.

Norfolk, Virginia Area

• Coordinated forward flow contracts, facilitated closings, conformity, and final funding. Managed the close and post-close process for 300+ pools of purchased accounts. Assisted with underwriting, contract redlining.
• Enhanced Salesforce.com, designing screens and reports and presenting final plans to corporate management.

Portsmouth, Virginia Area

• Supported a multimillion-dollar budget, monitoring performance using earned value management systems (EVMS) and statistical reporting tools to aid budgeting decisions. Forecasted overhead budgets and resource.
• Deployed new MS Access databases and MS Excel models to manage petty cash transactions, payroll, and resource allocation; isolated specific savings opportunities, decreasing cell phone costs by 35%.
• Instructed executive personnel on EVMS as a subject matter expert.

Norfolk, Virginia Area

Maintained a $1M budget and saved 50% in expense accounts resulting from operational review.

Norfolk, Virginia Area

Contributed to project management that generated $350K+ in savings.

Norfolk, Virginia Area

Acknowledged for high processing accuracy in mutual fund transactions and inquiries.

Norfolk, Virginia Area

Honorable DischargeAwarded with a Good Conduct Medal Designated as an Enlisted Surface Warfare Specialist

Master Of Business Administration (Mba), Organizational Change And Development, 3.71/4.00

B.S. In General Business, Finance, 3.56/4.00

Vice President and Member of Beta Gamma Sigma Honor Society (top 7% of Business students)