Howard Chiu Email & Phone Number

United States

St. Gallen, Switzerland, CH

San Jose, CA, US

- Deployed and Maintained Production/Stage/Dev UCS-B Class (6000+ VM's, 1000+ Hosts), Fabric Interconnect, VM's, ESXi, V-Centers, at Data Centers World Wide. - Worked with Storage, Networking, Database, Production Operation, and Capacity teams to meet immediate as well as long term needs.- Served as the project lead expanding the UCS/VMware infrastructure.

Basel, CH

- Subject matter expert and Level 3 escalation support for Virtualization, Storage, UCS, AWS Cloud and Data center critical production issues.- Secondary support for our customer call center running on Cisco Unified Communications Manager virtualized systems using Cisco UCS.

Basel, CH

• Part of the engineering team for our NextGen project to transform our headquarter data center into a modern, power efficient and scalable data center. This new data center is powered by multiple ESXi cluster farms.
• Completed a POC project to migrate our Brazil branch office Netbackup infrastructure to the cloud using Amazon AWS S3 storage, Glacier, Storage Gateway and Cloudberry backup solution.
• Participated in technical design activities, processes & major improvement initiatives to existing systems, network and storage infrastructures.
• Provided engineering support for global projects across multiple regions.
• Provided technical expertise, training and guidance to other members of the team.

Basel, CH

- Installed and managed the Cisco Unified Computing Systems (UCS) infrastructure with more than sixteen blade servers running on multiple ESXi cluster farms.- Perform firmware upgrade on Cisco Unified Computing Systems (UCS) infrastructure to address various hardware and software issues.- Installed and manage the Dell Equallogic iSCSI SAN storage including.

San Jose, California, US

• Provided tier two and tier three technical support for enterprise security products.
• Proven ability to manage large escalated accounts, including military, government, health care and financial customers.
• Served as the final escalation point for onsite, escalated customer issues.
• Designed, built and maintained VMWare ESXi lab environment for support staff.
• Consistent, proven record of results-oriented problem solving with complex, multi-dimensional and shifting constraints.
• Proven ability to perform project management while dynamically prioritizing large assortments of issues within high stress environments.

South San Francisco, California, US

• Supported our GMP Validated Microsoft Active Directory Forest with more than 10000 customers and 250000 objects. The service up time has been consistently maintaned above 99.999% for more than five years since 2004.
• Supported multiple remote locations including South San Francisco, Redwood City, Vacaville, San Diego, Oregon and Singapore facilities.
• Served as project team lead to upgrade the Active Directory from Windows 2000 to 2003 based on FDA validation and security guidelines.
• Followed FDA validation change control guidelines by verifying and load testing any proposed changes in Dev and QA environment first prior to Production deployment.
• Designed processes for Enterprise Active Directory user, group, printer, file share and password policy.
• Defined and maintained the Sun IDM and Active Directory (LDAP) security models.