Gate Gourmet is a full service airline catering company, major customers being Air Canada and West Jet. The services include Kitchen, Commissary and Duty Free (Bonded facility). Unionized environment.Manage a team of 20 – 30 production associates (depending on the shift) to build commissary trolleys and units. This department operates 24 hours / 7 days a week.• Accuracy as per customers specifications• On time production is very important, as to avoid flights being delayed and avoid penalties.• Commissary housekeeping • Ensuring efficiencies are maintained • Staff planning and scheduling. • Escalate issues to the appropriate senior management when necessary• Resolve discrepancies • Support “on-fly” changes (aircraft changes) • Build and maintain “Team Spirit”

Managed a team of 8 in-house agents, 40 Third-Party agents (Alorica Montreal) and 4 Third-Party agents (Alorica Manila). The functionality of this department is to support, resolve and co-ordinate all Logistic and Store related issues between the 11 Wal-Mart Distribution Centers and 412Wal-Mart Retail stores across Canada. This department operates 24 hours / 7 days a week.• Daily monitored calls & cases for volume & quality (KPI – Driven)• Interacted with in-house Wal-Mart Fleet, and Third party contracted carriers for delivery status and updates.• Fourkites GPS Tracking system• Daily reporting to the business for delays and delivery issues• Weekly calibration of calls for voice quality• Conducted Weekly and Monthly Business Review (WBR & MBR).• Staff planning and scheduling. • Escalated issues beyond the departments scope to the appropriate senior management• The team supported the stores with all enquires – SOP and Non-SOP related• Cold-chain and Temperature Integrity deliveries • Emergency Reefer / Storage Reefer and Storage Trailer arrangement for the stores (Short & Long term)

Supervised and provided effective leadership, mentorship and skills development that supports the Company values. Planned, implemented and maintained effective systems, processes and policies including management reporting, information flow, business process and organizational planning for effective order processing. Accurately and efficiently supervised the automation process with 15 operators per shift. • Actively participated in goal achievement while representing the policies, practices and culture of the Company. • Provided input for development of strategic plans and attended and participated in various meetings, and special projects as assigned.• Met company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with Ministry policies, procedures, legislation, regulation and directions, and identified non-compliance for resolution. • Participated and complied with all health and safety processes and initiatives to ensure the Company remains a safe workplace.• Escalated issues to appropriate levels in a timely manner.• Tracked and maintained production related KPI’s.

Managed planning and scheduling with forwarders / transporters involving movement of freight (import and local logistics) of produce for Ontario and East Coast Sysco operating companies, including Gordon Food Services, Flanagan’s, Sobeys, Costco, Tiffany Gate, FGF and Summer Fresh. - Oversaw, trained, and mentored 3 Supervisors as well as Customer Service and Support team. - Conducted inspection process for product quality. - Supported internal / external shipping and receiving audits. - Supported 50% growth in sales by implementing standard operating procedure (SOP) for accurate receiving / picking / shipping, and introducing process of delivery and pick up “only by appointment”. - Built inventory management and control system, including weekly cycle counts. - Administered picking and distribution process, tabulating and tracking slow moving SKUs and advising purchasing team to prevent over buying / ordering. - Controlled overtime labour to under 2% by planning / scheduling staff properly and introducing “booking appointments” for inbound and outbound trucks. - Implemented SOP for cross-dock receiving, sorting, and consolidation for outbound shipping, resulting in 98% accuracy for delivery, and reducing the outbound freight cost by 10%. - Monitored outbound shipment invoicing and cross dock invoicing (AS400), ensuring timeliness and accuracy. - Led and implemented CHEP pallet program, achieving compliance with mandatory requirement for all large distribution centers and enabling company to service more customers. - Introduced fill rate monthly report, tracking logistics and sales performance extracted from sales data.

Oversaw inventory management/control and administered Distribution Center. Controlled issue of purchase orders (POs) to suppliers. Planned and scheduled with forwarders / transporters movement of freight — (import and local logistics). Worked with leading retailers Wal-Mart, Sears (Regular and Catalogue), Giant Tiger, The Bargain Shop (TBS), and NHL-Independents. - Managed sales analysis and product/inventory forecasting, reducing approximately $20K being blocked in inventory. - Provided project management for “Retail-Link” program for Wal-Mart by joining the program, appointing staff to run daily operation, and overseeing process on a weekly basis. - Acted as Team Lead for item creation, PO creation, maintenance and order processing from customers, ensuring all orders were delivered accurately, efficiently, and on time. - Liaised with testing laboratories and licensor offices for contractual sample commitments, maintaining sample requests / commitments were adhered to, achieving contractual compliance.

Designed and developed sales analysis and product / inventory forecasting. Led inventory management and control and managed Distribution Center. Planned and scheduled with forwarders movement of freight (import logistics). Worked with retailers, including Wal-Mart (regular and automatic replenishment), HBC-Zellers (Regular and AR), Sears (Regular and Catalogue), Marks Work Wearhouse, North Face. Managed 1 Order Desk and 1 Customer Service Representative. - Implemented company’s 1st written SOP and managed issuing of POs to suppliers (along with complete packing / labeling instructions), establishing process-driven culture within company. - Played instrumental role in introducing “Retail-Link” and “Orbit” programs for Wal-Mart by introducing Visual-2000 software, covering warehouse management system (WMS) / enterprise resource planning (ERP) / supply chain. - Assisted Accounting Department by providing accurate customer orders invoices. - Supported customer service and sales teams by taking a proactive approach, following order through complete process, and keeping respective teams updated on regular basis, enabling customer service and sales to keep customer informed.

Negotiated, planned, and scheduled with forwarders movement of freight (import logistics) in most economical manner. Worked with customs brokers / Canada customs for release of imported goods. Issued POs to suppliers (along with complete packing / labeling instructions). Oversaw inventory management and control. Setup and managed daily courier shipments (FedEx, Ups, Purolator). Completed and invoiced customer orders using 3rd-party EDI. Worked on “Retail-Link” for Wal-Mart. Collaborated with Wal-Mart, Marks Work Wearhouse, Winners, Moores Clothing, Stars, Town Shoes, Reitmans, Jones Apparel Group, Tall Girl, West 49 — Off the Wall, City of Toronto, Winnipeg Police, as well as international companies. - Acted as team lead working closely with suppliers through critical part of production by monitoring progress of each order, ensuring all requirements / instructions were being followed and there were no surprises at time of delivery. - Managed government tenders by researching product and developing and executing bids. - Supported sales staff by keeping sales team updated on current status of each order.

- Planned and Developed merchandise Assortment with dollar allocation- Researched, Selected, Ordered Fabric and Liaised with International and Local suppliers- Executed Buying Plans for quantities and dollars- Processed Accounts Payable and Accounts Receivable - Plan for “Open To Buy” and Project Requirements on Estimated Sales and monitored sales to maximize business trends - Styled, Sized and Monitored Production of merchandise- Communicated and negotiated with Freight Forwarders and Custom Brokers and Managed Logistics- Controlled Warehouse / Receiving and Shipping / Inventory management- Prime link for Store Support and Customer Relations

- Represented the company at International Trade Fairs – resulting in increased business turnover- Responsible for the Export Sales of the Company- Oversaw Production and Achieved High Volume of Productivity- Prepared Budgets, Costing and Pricing of the Company Products for the International Market- Planned, Organized and Directed Activities related to the Operations of the Company - Effectively communicated with all levels of Personnel – Management, Unions, Employees and facilitated a smooth and harmonious work atmosphere- Worked closely with Importers for New Developments and Ideas- Communicated with customers, keeping them updated on all developments with regard to the Orders