ProfileClient-focused professional with extensive experience in managing client relationships, providing exceptional support, and ensuring seamless transitions in a dynamic environment. Adept at leveraging digital channels to personalise customer interactions and collaborate with cross-functional teams. Seeking to bring my expertise in client engagement and operational support to a Client Support Specialist roleKey Skills• Client Relationship Management: Extensive experience in building and maintaining strong client relationships, ensuring their needs are met with precision.• Customer Service Excellence: Proven track record in delivering exceptional customer service, resolving issues efficiently and enhancing customer satisfaction.• Digital Communication: Skilled in utilising multiple digital channels to personalise customer interactions and enhance service delivery.• Cross-functional Collaboration: Experience working with internal stakeholders to meet client needs, ensuring smooth execution of transactions.• Risk and Compliance Awareness: Knowledge of regulatory requirements and internal policies related to client care and risk management.KEY I.T. SKILLS• Office Suite: Proficient in Microsoft Office, including Excel, Outlook, and PowerPoint, with extensive experience in creating and managing complex documents, presentations, and data analysis.• CRM Systems: Expertise in using ApplicantXtra, Voyager, and Salesforce CRM systems to manage client relationships, streamline recruitment processes, and track performance metrics.• Digital Tools: Skilled in leveraging Hootsuite for social media management and Zapier for workflow automation and integrations.• Web Development: Experienced in Wordpress, including plugin installation and customisation to optimise website functionality