Responsible for increasing the overall performance of the Sales Team through skills/knowledge enhancement and optimize the sales capacity of the bank. Direct responsibility to drive exceptional results by collaboratively developing pragmatic sales strategies, applying effective coaching/mentoring practices, and design and deliver sales training programmes aimed at elevating the selling skills of the sales team and sales culture of the bank.

Volunteer at the Honey Bun Foundation’s Advisory Committee. Providing strategic guidance to SMEs as a part of a transformational experience geared towards nation building.

Responsible for leading a bank branch. Oversee financial reporting, hire and train team members, and grow branch revenue. Duties include managing and supervising employees, assisting customers, and providing excellent customer service.Promoting and marketing the branch and its products (Mortgages, loan facilities, credit cards, deposit products etc.). Meeting with customers and resolving any problems or complaints. Ensuring there's a high level of customer service. Monitoring sales targets.Reporting to head office.

• Responsible for SME client acquisition and achieving targets for growth in liabilities and number of accounts. • Build a strong commercial profile in the business community• Manage and be responsible for a portfolio of SME Clients• Advise prospects of the company’s products and services and negotiate banking strategies.• Drive revenue and manage risk accordingly to reduce costs and increase efficiency• Be responsible for retention and growth of existing customer relationships and new business development through cross selling and referrals.• Manage the resolution of client issues.

• Facilitate the loan application process by interfacing with customer in taking completed Loan applications and ensure that proper due diligence is observed and all security checks are completed. • Prepare and present credit approval requests to the Credit Unit. Execute competent security procedures by being observant and informed about potential risk.• Work with the branch and credit teams in the achievement of growth targets and the achievement of the Bank’s Business and Strategic Plan related to retail sales• Maintain adequate knowledge of all bank products. Educate clients about appropriate products and services to satisfy needs.• Achieve assigned sales targets. Participate in promotional campaigns. Develop relationships with current and potential customers with a view to securing new business• Be fully aware of the Proceeds of Crime Act (POCA) and adhere to regulations without deviation. Ensure that relevant large transaction and suspicious transaction reports are completed promptly.

Provide support for online students including presentations, grading and continuous support.

Charged with the responsibility to lead my Rotary Club for 2018/2019.

Providing exposure to IT principles, practices and practicals to parents of students that attend the institution.

• Primary accountability is to serve walk-in clients, open new personal accounts and cross-sell additional services such as credit cards, loans, overdraft and investments.• Contribute to meeting sales plan and related activities by actively and effectively assessing customer financial needs and providing effective solutions.• Maintain and grow the customer portfolio by identifying and promoting personal banking solutions with a continuous focus on customer service and new business development.• Take ownership of client problems, respond with empathy and develop satisfactory solutions.

IT consultant business providing solutions to individuals and small business, namely: network configuration, business analysis, website development, software solutions, user training and support.

Front line staff responsible for deposits, withdrawals, managers cheques, handling general queries, cross selling retail banking products and services while making referrals for sales to our internal sales team. During this period I acted in the capacity of Foreign Exchange Teller, Proof Teller, remittances Teller, Customer Service Representative.

Administrative functions, namely: filing, Document copying and preparations, support to Operations Manager.