Manager, Guest Services (Interim General Manager)
The Hotel Huntington Beach
Huntington Beach, California
Manager of guest services and operations in a boutique 224 room hotel in the heart of Surf City, USA. Front office operations - guest services, housekeeping, maintenance, and concierge services.Building renovation - planning and implementation, including complete fire protection overhaul. Business development - partnership with SC Edison, Stacked Restaurants, Barnes and Noble, Sports Authority etc.Revenue strategy - rate management and strategy development.Leadership - increased employee engagement and installation of recognition and reward program.Community talent development - Ongoing ROP program at local high schools, guest speaking at career fairs and dedicated occupational programs.