Operations Manager
Ada, Michigan, Us
Manage 250,000 sq ft fulfillment center. Manager of inventory control, on time shipping metrics, damage processing, EH&S and all 1st shift fulfillment operations.• Manage physical inventory levels for almost 4,000 unique SKUs across 25 warehouses and 4 hubs, globally, while maintaining a 99% inventory accuracy and availability rate.• Project lead on product damage and returns process restructuring which lead to a decrease in damage costs of 15-20%.• Increased perfect order every time metric by 16%• Manage inventory control team by scheduling, coordinating, and implementing daily cycle count process.• Manage EH&S team to ensure duties are completed in accordance with quality assurance, GMPs (Good Manufacturing Practices), safety, and other company programs and procedures, and in accordance with government codes and regulations.• Manage staffing levels based on workload for monthly peak volume fluctuations while exceeding our PPLH% metric by 10%.• Implement continuous process improvement initiatives that reduce cost of operations while improving service levels, productivity, and quality.• Assist in the selection and training of qualified associates. Not limited to interview, hiring, reviews, corrective counseling, and terminations within the fulfillment center.• Worked on project team to complete warehouse reserve location restructuring for over 8,000 reserve locations.