Online collaboration design and implementation. Specialize in stimulating innovation and knowledge flow. Organizational and business process analysis and design.Expertise in leveraging Google Apps platform and emerging cloud computing opportunities, including automation of business processes using Google Apps script and paperless workflow.Leadership coaching.

Innovative IT Solutions and Security for small business and residential customers. Goal-driven training and implementation design. Operational strategy and effectiveness.

Designed and initiated a collaborative development environment, the Agfa HealthCare Developers Network.Used social networking and viral marketing techniques to reinforce international development activity.Enhanced existing systems and processes to increase knowledge flow and innovation. Implementation included community portals, expertise profiles, knowledge centers, forums, wikis, and document management facilities.

Defined and built a comprehensive Competitive Intelligence (CI) Management System for intelligence data monitoring, intelligence network management, CI data storage, collaborative analysis, and controlled distribution. Monitored and analyzed data, providing detailed sales intelligence on existing and emerging competitors. Reports included comparative information on pricing, market penetration, product capabilities, SWOT, and win-loss details.Supported sales management with tactical… Show more Defined and built a comprehensive Competitive Intelligence (CI) Management System for intelligence data monitoring, intelligence network management, CI data storage, collaborative analysis, and controlled distribution. Monitored and analyzed data, providing detailed sales intelligence on existing and emerging competitors. Reports included comparative information on pricing, market penetration, product capabilities, SWOT, and win-loss details.Supported sales management with tactical strategies tailored for specific competitive sales opportunities. Show less

Wrote business plans and created financial and cash flow models for several startup ventures.Designed branding and marketing strategy for Tech Defense, an Internet and Wireless Security services company.Performed a detailed information flow analysis for Agfa HealthCare, with recommendations for knowledge flow improvements between R&D, production, and downstream sales and service.

Facilitated international collaboration, teamwork and knowledge sharing. Nurtured user goal driven design practices and principles. Contributed in leading transition from product to solutions positioning. Created system and process visuals to support solutions planning and implementation process.

Defined and built new global team of Product Analysts – Budget $1.5M. Researched and mentored domain analysis and modeling capabilities. Empowered team to impact Agfa as change agents and knowledge catalysts.

Created aggressive on-line training system to quickly ramp up new staff. Coached up to 20 reports, spanning 15 simultaneous development projects. Identified business opportunities, expanded team, spawned two new teams.

Mitra was subsequently acquired by Agfa.Lead successful innovations leveraging IT for business effectiveness. Built capability into three teams: Quality & Regulatory, IT, Bus Apps. Identified and negotiated complementary third party solutions.

Developed and lead implementation of on-line Quality System. Designed a integrated Management Information System. Conducted management reviews.

Member of the five-person strategic business planning team. Responsible for competitive conversions and documentation dept. Coached training staff to transition to consulting roles.

Responsible for performance and operations of the software support department. Spearheaded migration strategy for converting paper documentation to on-line help. Resolved customer conflicts and negotiated settlements.

Responsible for several rapid development projects. Developed internal education program. Facilitated inter-departmental process design and problem solving sessions.

Designed cost efficient method for competitive conversions.Trained staff on analytical and conversion practices.

Responsible for hardware support department. Developed knowledge management system.

On-site customer service. Analysis and creative problem solving.