Facilitated store operations in Southeast Region, ensuring excellence in execution of each retail operation. Established budgets and financial goals while setting service level expectations and adherence to policy administration with store and regional managers. Oversaw sales, service, merchandising, and operations for omnichannel retail operations. Engaged with stakeholders while executing key strategies and other initiatives. Partnered with stores in planning and executing for respective… Show more Facilitated store operations in Southeast Region, ensuring excellence in execution of each retail operation. Established budgets and financial goals while setting service level expectations and adherence to policy administration with store and regional managers. Oversaw sales, service, merchandising, and operations for omnichannel retail operations. Engaged with stakeholders while executing key strategies and other initiatives. Partnered with stores in planning and executing for respective “Rush” periods. Collaborated and partnered with various support stakeholders, including store operations, HR, and asset protection, to achieve financial and operational goals and objectives within retail units and region at-large. Communicated with store managers on programs, operational improvements, and policy and procedural changes. Led and conducted weekly huddles for stores. Attended field support webinars and training as scheduled. Monitored key operational areas to include cash flow, safety, and security and loss prevention standards.Assumed full P&L ownership for each region and store Reviewed operations records and reports to project sales and determines store performance. Developed strategies to meet overall financial budgets. • Led efforts in driving profitable sales and controlling expenses in all retail units.• Won various sales and profit awards each year of tenure.• Number one Access Group company-wide with a 26% sales increase in FY ’22.• Opened more than 150 new stores.• Developed a15-year partnership with the Savannah Book Festival.• Developed a 5-year partnership with the Palm Beach Book Festival. Show less

Accountable for all store operations for the Eastern United States consisting of 3 Group Vice Presidents, 20 Regional Managers and 400 stores.

Based in Atlanta accountable for all store operations in the Southeast with the support of 5 regional managers. Grew store counts from 100 to over 180 stores.

Developed and implemented corporate strategies to achieve store and regional financial, operational and customer-service goals while addressing each region and store's unique challenges. Drove accountability for financial planning, omni-channel sales, expense management, goal setting, territory alignment, strategy and implementation of stakeholder relationships. Motivated, trained and mentored Regional and Store Managers as team leaders, retail operators and business owners. Resource and… Show more Developed and implemented corporate strategies to achieve store and regional financial, operational and customer-service goals while addressing each region and store's unique challenges. Drove accountability for financial planning, omni-channel sales, expense management, goal setting, territory alignment, strategy and implementation of stakeholder relationships. Motivated, trained and mentored Regional and Store Managers as team leaders, retail operators and business owners. Resource and expertise contact on key customer issues, team staffing and store operations. Show less

Accountable for leadership of a 20 store region covering 4 states and ensured excellence in execution of each retail operation. Established budgets and financial goals as well as setting service level expectations and adherence to policy with store managers. Delivered the sales, service, merchandising, and operations for omni-channel retail operations. Communicated to campus partners a strong knowledge of company systems and strategies, the industry, trends and the competitive landscape.… Show more Accountable for leadership of a 20 store region covering 4 states and ensured excellence in execution of each retail operation. Established budgets and financial goals as well as setting service level expectations and adherence to policy with store managers. Delivered the sales, service, merchandising, and operations for omni-channel retail operations. Communicated to campus partners a strong knowledge of company systems and strategies, the industry, trends and the competitive landscape. Executed company initiatives, to drive profitable sales and controlled expenses in every retail unit. Collaborated with various internal stakeholders to include Store Operations, Marketing, General Merchandise, Course Materials, Asset Protection, Human Resources and Training to achieve financial and operational goals and objectives within retail units and the region. Show less

Managed all functions of a large 3 store multi-unit college bookstore including budgets and financial goals, service levels, policy administration, employment, supervision and development of store staff. Ensured compliance with company policies and procedures. Interfaced with faculty, staff, and school administrators, ensuring strong campus relations.