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Luke Howard is a Customer Success Manager at Convex. He possess expertise in leadership, public speaking, powerpoint, microsoft office, microsoft excel and 9 more skills. He is proficient in Spanish.
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Customer Success ManagerConvexSalt Lake City, Ut, Us
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Enterprise Customer Success ManagerHummingbird Jun 2024 - PresentSan Francisco, California, UsHummingbird gives the people fighting financial crimes superpowers. Our service is designed to enhance anti-money laundering and counter-terrorist financing investigations. It reduces cumbersome paperwork, provides insightful analytics, and enables collaboration for compliance professionals and law enforcement agents.We’re on a mission to turn the tables against criminals who pollute our financial system. Modern criminals are sophisticated, tech-savvy, and agile. The tools used to fight financial crimes should be, too. -
Sr. Enterprise Customer Success ManagerConvex Aug 2022 - May 2024San Francisco, California, Us● Led all post-sale engagement for $1.8 million of ARR across the company’s largest accounts representing roughly 20% of the company’s total ARR. Developed relationships with executive sales and marketing leaders at several Fortune 500 Companies and large private companies in the commercial services space (Elevator, HVAC, Building Security, and Electric OEMs).● Led all CSMs in dollar value expansion in Fiscal Year (FY) 2023. Partnered with internal counterparts to expand book of business by 40%. ● Directly saved over $100,000 of notified revenue churn in FY 2023.● Consistently negotiated and closed complex contract renewals. Achieved or exceeded 100% on target GRR goals each quarter in FY 2023.● Served as a liaison between the customer and internal product teams to ensure continuous product enhancement.
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Enterprise Customer Success ManagerConvex Aug 2021 - Aug 2022San Francisco, California, Us● Managed roughly $750,000 across 30 enterprise and strategic accounts.● Led all post-sale account relationship management. Focused on upselling growth accounts (both in contract and at renewal) and leading pilots and other proof steps to convert revenue.● Converted pilot to company’s largest initial booking. In the first year, grew the same customer’s ARR by 54%. Signed early renewal with customer for largest renewal in company history.● Consistent overachievement against goals of NRR and GRR.
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Corporate Account ExecutiveLucid Jan 2021 - Aug 2021South Jordan, Utah, Us● Managed roughly $800,000 in ARR across 60 corporate size accounts (200-1000 employees).● Led all post-sale account management, including implementation, expansion, cross selling, and renewals. 97% Q1‘21 quota attainment, >100% Q2 ‘21 quota attainment. -
Smb / Mid-Market Customer Success ManagerLucid Apr 2020 - Jan 2021South Jordan, Utah, Us● Managed over $1 million ARR amongst Lucid’s Mid-Market customers. Led post-sale revenue expansion and engagement for 45 accounts.● Led more than 20 renewals with an ACV of roughly $40,000+.● Coordinated implementation and pre-sale operations for enterprise Lucidspark trial that aligned with new product launch for all existing enterprise customers.● Attained 210% of Q4 ‘20 revenue expansion goal.
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Small Business AdvisorPeace Corps Mar 2019 - Mar 2020Washington, District Of Columbia, Us● Dedicated emissary of the United States and Costa Rican Governments in La Victoria de Sarapiqui, Heredia.● Partnered with AMUVIC, a local association of women entrepreneurs to implement sustainable business instruction and practices in the area.● Spanish Language (Reading / Writing and Speaking): Advanced-Mid (ACTFL). -
Business SpecialistKiewit Nov 2017 - Dec 2018Omaha, Ne, Us -
Research Human ResourcesEli Lilly And Company May 2016 - Jul 2016Indianapolis, Indiana, Us -
Intermodal Marketing InternNorfolk Southern Corporation Jun 2015 - Aug 2015Atlanta, Georgia, Us -
Human Resources-Employee Benefits InternUnion Pacific Railroad May 2014 - Aug 2014Omaha, Ne, Us
Luke Howard Skills
Luke Howard Education Details
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University Of Notre DamePolitical Science And Government
Frequently Asked Questions about Luke Howard
What company does Luke Howard work for?
Luke Howard works for Convex
What is Luke Howard's role at the current company?
Luke Howard's current role is Customer Success Manager.
What is Luke Howard's email address?
Luke Howard's email address is lu****@****ton.edu
What is Luke Howard's direct phone number?
Luke Howard's direct phone number is +126299*****
What schools did Luke Howard attend?
Luke Howard attended University Of Notre Dame.
What skills is Luke Howard known for?
Luke Howard has skills like Leadership, Public Speaking, Powerpoint, Microsoft Office, Microsoft Excel, Marketing, Social Media, Event Planning, Microsoft Word, Social Networking, Customer Service, Social Media Marketing.
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