Howard Lee Email & Phone Number

Toronto, Canada Area

Led a team of 10 customer service representatives tending to all sales orders from start to finish. Coordinated with other departments, such as vending, invoicing, special projects, graphics, sales, on-site, and off-site with immediate and long-term projects. Provided quotes and estimates to clients and attended average 20 sales presentations per month.➢ Received multiple BE THE CHANGE (internal award program) nominations and awards for customer excellence and exceeding… Show more Led a team of 10 customer service representatives tending to all sales orders from start to finish. Coordinated with other departments, such as vending, invoicing, special projects, graphics, sales, on-site, and off-site with immediate and long-term projects. Provided quotes and estimates to clients and attended average 20 sales presentations per month.➢ Received multiple BE THE CHANGE (internal award program) nominations and awards for customer excellence and exceeding expectations.➢ Reduced error rate 20% by introducing multiple methods and processes, such as client signature, tracking sheet, and sign off logs. Show less

Whitby, Ontario

Managed daily operation while planning and executing long-term goals; recorded and tracked all reports. Recruited, hired, and trained 100+ staff for 4 locations.➢ Achieved highest sales among 27 locations in franchise by expanding catering business among local offices and schools, hosting community events to increase traffic, and introducing new products during community events, generating referral business.➢ Increased profit 27% after taking over from previous franchisee by… Show more Managed daily operation while planning and executing long-term goals; recorded and tracked all reports. Recruited, hired, and trained 100+ staff for 4 locations.➢ Achieved highest sales among 27 locations in franchise by expanding catering business among local offices and schools, hosting community events to increase traffic, and introducing new products during community events, generating referral business.➢ Increased profit 27% after taking over from previous franchisee by changing floor flow / plan, analyzing customer flow, adjusting staff accordingly, evaluating and setting inventory order and par, creating new menu items / combos, and removing unpopular items. Show less

Toronto, Canada Area

Led 10-member sales department for North America division of a Shanghai-based clothing manufacturing company. Connected, approached, and maintained business accounts.➢ Increased sales 600% from 2004 to 2012 through cold calling, cold emailing, attending trade shows in Canada and the US, providing free samples, and consistently following up.➢ Secured over 40 new accounts by networking locally and nationwide.

Toronto, Ontario, Canada

Led daily operations for a store with $2M in annual revenue. Managed a team of 40-50 staff, including junior management. Analyzed multiple reports including P&L. Recruited and trained employees, including management teams for other stores.➢ Recognized among top 5% of stores in Canada for staff retention by being a positive leader, cultivating positive morale, delivering one-on-one feedback, encouraging staff to come up with suggestions, and accommodating staff scheduling when… Show more Led daily operations for a store with $2M in annual revenue. Managed a team of 40-50 staff, including junior management. Analyzed multiple reports including P&L. Recruited and trained employees, including management teams for other stores.➢ Recognized among top 5% of stores in Canada for staff retention by being a positive leader, cultivating positive morale, delivering one-on-one feedback, encouraging staff to come up with suggestions, and accommodating staff scheduling when possible.➢ Addressed and led staff to uphold world-class customer service, garnering multiple awards from Customer Voice.➢ Met and exceeded contribution target 4 years in a row 20-40% through increasing customer count and average ticket, implementing reach out events to the community and business offices, staffing efficiently, improving inventory management, and proper waste control. Show less

Toronto, Ontario, Canada

Lead and taught Starbucks certified courses at different levels at the head office. Courses included new employee orientation, junior management training, beverage/food tasting, and food safety certification. Also responsible to train new facilitators as well.➢ Facilitate Exams for government-issued certificates -Food Handler Certificate exams➢ Received 95% approval rate from student reviews➢ Trained over 10 different Facilitators in total

College Diploma, Business, Management, Marketing, And Related Support Services

College Diploma, Business Administration And Management, General